Amanda Petersen Email and Phone Number
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Amanda Petersen personal email
With over six years of experience in community management, program development, and customer success, I am a passionate and collaborative leader who thrives on building relationships and solving problems. As a Community Innovation and Incubation Lead at Siemens Digital Industries Software, I design and implement cross-functional programs that leverage community principles and design thinking skills to understand and meet customer needs.Some of my recent achievements include co-launching a community forum and multiple programs for MURAL, generating actionable feedback and driving customer retention and acquisition; managing a small feature ideas program for a boutique community platform; and migrating/launching six communities, ranging from 100 to 25,000 members, within their first year. I also enjoy mentoring other community managers and moderators, and sharing my knowledge and insights through presentations and workshops. My goal is to empower customers and stakeholders to create value and innovation through community engagement and collaboration.
Siemens Digital Industries Software
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Community Innovation And Incubation Lead (Program Manager)Siemens Digital Industries Software Jun 2022 - PresentPlano, Texas, UsWhat do I do? I build cross-functional programs focused on understanding customer needs. We use design thinking skills and community principles to develop relationships between our product managers and customers.What skills do I use? Change management, leadership, stakeholder management, program development, and communication.Why do I love it? It's a perfect blend of community, design thinking, and change management that lets me focus on both internal and external customers.
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Program Manager, Community OperationsMural Apr 2021 - May 2022San Francisco, California, UsWhat did I do? Every day I worked with amazing facilitators and thought leaders who use visual communication and collaboration to change the world. I developed, analyzed, and refined processes to support community engagement programs across MURAL. I managed software vendors.What skills did I use? So many! Data analysis, project/program management, risk analysis, visual thinking and collaboration, design thinking, community building, content creation, gamification, and strategic road mapping.Why did I love it? MURAL, as a product, is AMAZING. The people using MURAL to solve complicated problems and deliver human-focused solutions inspire me. Finding a perfect place to blend my passion for operations and strategy was absolutely a dream come true.Why did I leave? MURAL went through a restructure, and my position was eliminated. It happens. Loved my time there. Built an amazing community of people inside and outside of MURAL. -
Community ConsultantPersonify Corp Feb 2018 - Mar 2021Austin, Texas, UsWhat did I do? Managed and supported 3 enterprise non-profit and values-based businesses and 6 other banner clients. Every day I helped my clients use the platform they invested in to do amazing work. We strategized, I scoped projects, collaborated with subject matter experts, and implemented the work. It was a little bit of everything, but it's all community, all the time.Skills I used? project management, project scoping, visual mapping, content writing, facilitation, basic front-end coding, teaching, coaching, and community-buliding.Why did I love it? I got to help people doing amazing things, solve problems with the software. It used all my skills, and every day was a little different: every person I collaborated with, and every project we completed was fulfilling. I basically got to nerd out about online community programs, program management, and software all day.What projects am I proud of? I led the charge to build a client community for all our product lines. This meant coordinating across products to build a community for everyone. I pioneered coffee chats with our product that were then replicated across the company. -
Senior Volunteer Care SpecialistAmerican Cancer Society Jul 2015 - Jan 2018Atlanta, Ga, UsWhat did I do? I had the privilege to help the American Cancer Society start a Nationwide Volunteer Program from the ground-level at the front line. Before we launched, ACS could count less than 2500 volunteers nation-wide. Our first year, we matched over 50,000 volunteers to roles all over the nation. What skills did I use? Written and spoken communication skills, content creation, database management, and project managementWhat do I miss most about it? The people! The volunteers and my teammates are still out there changing the world. -
Project And Training ConsultantSelf Employed Oct 2008 - Jan 2016What did I do? I worked with clients across the globe on focused projects. We walked through discovery of project needs, crafted project plans, and built real things from dreams. What skills did I use? Project management, facilitation, discovery methodologies, virtual collaboration, content creation, and subject matter management. What do I miss? I miss doing discovery with my clients around their dreams and aspirations. Gathering experts together, helping them identify issues, and then brainstorming solutions still feeds my soul.
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Residential DirectorSouthern Oregon Aspire 2014 - 2015What did I do? Oversaw 11 sites. Assessed risk and created action plans to mitigate risk. Ensured compliance with state and federal regulations and laws. Supervised 11 managers and over 100 front line staff. What skills did I use? Program management, coaching, teaching, training, and systems development, people management, quality assurance, database and data management, human resourcesWhat do I miss? The mentoring part of people management. I loved having close relationships with the people managers I supported, and I loved watching them grow and become confident and capable managers.
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Crisis Diversion SpecialistRegion V Crisis Diversion Services Apr 2011 - Nov 2013What did I do? Assessed risk, created risk management plans, justified allocation of resources for client needs, and trained risk management plans. Assessed Region-wide training needs, developed and implemented training curriculum in a 7-county area. Participated and assisted with crisis management statewide training. Ensured compliance with state and federal laws and regulations.What skills did I use? Program management, project management, communication skills, teaching, coaching, content creation, assessment, person-centered planning, graphic facilitation, conflict resolutionWhat do I miss? Creating safe places for people to share their vulnerability, identify their challenges, and brainstorm solutions. I miss the comraderie of the state-wide learship work that did.
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Crisis And Community Supports Project SpecialistOregon Technical Assistance Corporation Jul 2006 - Mar 2011Salem, Or, UsWhat did I do? Assessed risk, created risk management plans, trained staff on risk management plans and evaluated data on plan effectiveness, statewide. Assessed statewide training needs, developed and implemented training curriculum targeting diverse audiences. Worked on cross-functional projects to address emergent needs of clients. Ensured compliance with state and federal rules and regulations.What skills did I use? Content creation, project management, training and curriculum development, facilitation, graphic facilitation, risk assessment, program creation, proposal writing, thought leadership and conference presentation.What do I miss? It was my first job. I learned a lot. I miss the focus on best practice and thought leadership, and I miss the people I worked with both internally and externally across the state of Oregon.
Amanda Petersen Skills
Amanda Petersen Education Details
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The Evergreen State CollegeInformation And Communication Sciences -
Austin Community CollegeGeneral Studies
Frequently Asked Questions about Amanda Petersen
What company does Amanda Petersen work for?
Amanda Petersen works for Siemens Digital Industries Software
What is Amanda Petersen's role at the current company?
Amanda Petersen's current role is Community Innovation Lead @ Siemens | Building customer relationships, driving change..
What is Amanda Petersen's email address?
Amanda Petersen's email address is am****@****ural.co
What schools did Amanda Petersen attend?
Amanda Petersen attended The Evergreen State College, Austin Community College.
What are some of Amanda Petersen's interests?
Amanda Petersen has interest in Animal Welfare, Social Services, Disaster And Humanitarian Relief.
What skills is Amanda Petersen known for?
Amanda Petersen has skills like Interpersonal Communication, Visual Communication, Adult Learning Methodologies, Facilitation, Workshop Facilitation, Workshop Development, Team Facilitation, Large Group Facilitation, Research, Relationship Building, Proposal Writing, Report Writing.
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