As a full-time, Client Account Manager in WellReceived, we are assisting our clients, as well as other brand clients, with every need to successfully answer calls for their businesses. We do everything from setup calls, to billing, scripting updates, feedbacks, updating account statuses, and so much more! This position requires a lot of team work and detailed problem-solving skills to figure out the best solution to provide the best customer services to our many, many clients. We assist in handling call-forwarding, appointment scheduling software, webchat, spreadsheets, documents, and more to create the best methods of answering calls for our clients' businesses.

As a full-time, Sales Development Associate Intern, I assist in providing solutions to small, but growing practices to help alleviate their call volume with our live medical agent answering solution. We can do everything from new patient intake or message taking to call transferring or even scheduling appointments according to every need of each individual practice! I am the first human point of contact for our potential clients to listen to their practice's needs and I want that experience to be amazing! My goal is to meet every potential clients' business' needs with thoughtful, creative, and effective solutions for success. My role is an inside sales assistant position predominantly focusing on finding us as a good fit for their practice and moving leads through the pipeline to get things going. I use e-mail correspondence and calling prospective clients in order to qualify leads for our Sales Executives. I assist each potential client with identifying all the right components to build the perfect account for their needs, be it as simple as handling calls, sending e-mails, and/or as complicated as scheduling appointments too!

Working full-time for the Recruiting Team at AnywhereWorks (formerly known as FULL Creative), I am contacting potential candidates internally and externally that have submitted their applications online. I review their resumes, contact the prospects for an interview, and conduct interviews via webcam when needed. We continue with follow-ups for every eligible candidate from a daily to weekly basis until they are hired into the position. I assist my colleagues in Recruiting, Human Resources, Training, IT and any other department within the company in any way that I can. In Recruiting, we also take care of job posting within the company and handling the website job ads when needed.

As a remote receptionist for AnywhereWorks (formerly known as FULL Creative), I was providing technical support, scheduling, order placement, and customer service over inbound calls. My main goal was to create and deliver happiness with my exceptional communication skills. We offer varied solutions for billing, technical, dispatch, and customer service issues. Operating in this position required self-scheduling ourselves for 40 hours a week with the available hours and included a lot of customer services, including: confirming, de-escalating, transferring, technical support, appointment handling, legal intake, dispatch, processing orders/work-orders, order cancellations, and so much more on a minute-to-minute basis.

As a full-time, remote Customer Success Agent within Setmore (a company under AnywhereWorks), we focused on working proactively in partnership with customers throughout their time using our product to help them get more value out of our services and shared their feedback. It drove the customer experience forward and ensured a successful path into the future for both of our benefits. I was also the Point of Contact for the Quality Assurance processes within Setmore, so I made sure that all of our chat support agents were providing the best customer service possible to all of our customers; as well as made sure we were working with the development team to solve the issues that were being reported. I assisted Setmore teammates, as well as everyone throughout FULL Creative alike, to help get their questions answered, performed troubleshooting, and reported bug issues to the development team for a resolution. We worked on many projects such as calling out to Premium paying customers to ensure their satisfaction with the software, as well as notify them of our customer service capabilities day or night. We also came up with ways using our virtual tools to thank our customers for their usage with our product. During my time in this role, I provided a company-wide "Question of the Week" every Monday to all 600+ employees, to promote entertaining engagement within a remote company, which included: coming up with unique questions each week, keeping track of my questions/employee suggestions in a document, and reviewing/approving all submissions for badge points.

As a full-time remote Recruiter, I was assigned potential candidates internally and externally that have submitted their applications online. I reviewed their resumes, contacted the prospects for an interview, and conducted interviews via webcam. I did reference checks and follow-ups with every eligible candidate from a daily to weekly basis until they were hired into the position. I assisted my colleagues in Recruiting, Human Resources, Training, IT and any other department within the company in any way that I could.

A remote receptionist providing technical support, scheduling, order placement, and customer service over inbound calls. My main goal was to create and deliver happiness with my exceptional communication skills. We offer varied solutions for billing, technical, and customer service issues. Operating in this position includes: clarifying, confirming, de-escalating, transferring, technical support, appointment handling, legal intake, and processing orders, as well as some order assistance.

As a part-time Appointment Scheduler, I worked in a call-center handling outbound calls to blood donors regarding their eligibility status to schedule another blood donation. We had to heavily rely on blood donation facts to help persuade our donors to schedule another appointment for repeat life-saving donations every few months.

As a part-time server, I provided exceptional customer service by taking orders, preparing dishes, and serving them in a timely manner while getting our patrons anything that was needed. I also made sure to complete my side-work preparations, maintenance, and cleaning before the end of my shift.

As a full-time Custom Decorator, I sold window treatments, bedding, and other accessories to customers by scheduling appointments to go out to their homes. I provided many current samples of fabrics and materials to select from, and helped them to create their ideal treatments. By using my decorating knowledge and measuring techniques, I would create their custom treatments. I would use the information I gathered to have inputted, have the treatment created in the workroom, and installed within the following months. I was very involved in every step of this process to take care of my clients, to ensure they were satisfied, and had their investments installed in adequate time with my assistance at each installation. I was also required to self-promote by visiting various stores in my region, passing out packets, attending conventions, mailing "thank you" cards, and more for marketing/networking to gain more clientele. Later, when I started school, I switched my position to part-time Coordinator. The coordinating position was an office position at the store in the Custom Decorating department, providing customer service to customers that walked in and to the incoming client calls. I scheduled appointments for the decorators when they were out on the field, inputted decorator's sales, answered e-mails for the fabrication room, kept the office up-to-date with the new information, kept track of the inventory, set up installation of treatments, and more.

As a full-time Logistics Coordinator, I took daily inventory reports, orders off of various web sites, and invoiced them. I also created paperwork/labels for outgoing shipments, Excel spreadsheets, did phone switch board operator duties, data entry on Access, filed all paperwork, credit card orders, tested outgoing flutes/clarinets, ran daily invoices for daily shipments, handled traffic documents, submitted bank deposits, put together packets, and more. I used Access, Quickbooks, Excel, Outlook, and Word for this position.

As a Directory Assistance Operator, I received incoming calls from all over the US, Canada, and Guam to connect the callers with their requested listings.

As a full-time Customer Service Representative for this company, I was taking Lane Bryant call orders and attempting to up-sell the callers to add additional package subscriptions with their orders.

As a part-time Work Study for the school I was attending, I assisted all office personnel with any and all requests around the office, including: answering phones, covering the front desk, shredding, faxing, preparing documents, putting together packets, and anything else that the front office requested of me.

As a seasonal, part-time Sales Associate, I assisted customers with anything that they needed regarding questions, assistance, or ringing them out via cash register.

As a seasonal, part-time Sales Associate, I assisted customers with anything that they needed regarding questions, assistance, or ringing them out via cash register.

As a full-time Universal Customer Service Representative, I was trained to handle all types of incoming calls from billing questions to technical assistance and beyond, including the requirement to up-sell.

As a part-time Undersecretary in our City Hall's Economic Development Department, I worked at the front desk greeting clients for meetings and business with the department heads. I answered all incoming calls to direct them to the appropriate person, I made copies, faxed, mailed, and ran errands as needed for the department. I put together information for the Administrative Secretary for research packets as needed, filed documents, brochures, and other materials as requested.