Benefits AdministrationAdminister benefits systems, processes, and employee communicationsFull Life Cycle RecruitingRecruits, interviews, and facilitates the hiring of qualified job applicants for open positions, collaborates with hiring managers and search committees to determine the skills and competencies required for position openings.Employee RelationsHandles employment related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.ComplianceMaintains compliance with federal, state, and local employment laws and regulations.Process Improvement; ToolsMaintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.OnboardingImplements new hire orientation and onboarding.Off-boardingImplements off-boarding and performs exit interviews.OtherPerform other duties as directed, developed or assigned.

- Led a team of 2 staff- Liaison between the Serramonte (CA) store and the corporate HR team- Coordinate all incoming communications from customers and employees- Coordinate all functions of the hiring process from screening applications to on-boarding new hires - Answer multiple phones and distribute them accordingly- Oversaw all Cash Office duties and tasks of my staff- Prepare store deposit and balance vault- Prepare and distribute cash replenishments to registers throughout the store - Prepare and distribute any and all reports the store needs for the current day- Prepare associate transfers and terminations/resignations- Assist the store manager with daily tasks as needed- Keep the employee entrance up to date and engaging for associates- Coordinate and maintain lost and found- Keep track of MyCustomer survey responses and distribute feedback accordingly- Assist customers with complaints or issues- Assist associates with questions or concerns- Order office and store supplies as needed- Assist the store in any capacity required for excellent customer service for both employees and customers.Manager in Charge of Partners In Time/Cause Marketing

Interim Credentialing Manager May 2019 - July 2019Assisted the credentialing manager by:- Creating and updating concise tracking spreadsheets- Keeping track of all faculty credentials at 11 schools (3 in WA, 9 in CA)- Assisted teachers with credentialing issues/questions- On-boarded coaches for Winter and Spring seasons- Uploading credentialing documents to Helios- Tracking all incoming volunteers and ensuring their email accounts were set up

- Lead a team of 6 sales associates by recognizing their individual strengths and weaknesses in order to further develop their talent-Interview and employee selling focused associates- Engage in Macy’s recognition program - Provide performance evaluations; ensuring associates participate in the development of individual performance improvement plans- Address associate concerns- Coordinate associate’s schedule needs- Create and maintain a positive work environment that results in the retention of the best people and reduce turnover- Coach associates to deliver consistent MAGIC selling behaviors resulting in high customer engagement- Motivate associates to solicit our Star Rewards program by reinforcing the benefits of the programManager in Charge of Engagement Advisory Group, Partners In Time/Cause Marketing & Thanks For Sharing Program

- Liaison between the Hillsdale (CA) store and the district HR office- Coordinate all incoming communications from customers and employees- Coordinate all functions of the hiring process from screening applications to on-boarding new hires- Step up as acting building executive when needed- Answer multiple phones and distribute them accordingly- Prepare store deposit and balance vault- Prepare and distribute cash replenishments to registers throughout the store - Prepare and distribute any and all reports the store needs for the current day- Prepare associate transfers and terminations/resignations- Assist the store manager with daily tasks as needed- Keep the employee entrance up to date and engaging for associates- Coordinate and maintain lost and found- Keep track of My Customer survey responses and distribute feedback accordingly- Assist customers with complaints or issues- Assist associates with questions or concerns- Order office and store supplies as needed- Assist the store in any capacity required for excellent customer service for both employees and customers.

- Liaison between Administrative Support Team and the district HR office- Coordinated all incoming communications from customers and employees- Coordinated all functions of the hiring process from screening applications to on-boarding new hires- Answered multiple phones and distributed them accordingly- Prepared store deposit and balanced vault- Prepared and distributed cash replenishments to registers throughout the store - Prepared and distributed any and all reports the store needs for the current day- Completed schedule edits for sales managers as needed- Prepared associate transfers and terminations/resignations- Assisted the store manager, assistant store manager and HR manager with daily tasks as needed- Kept the employee entrance up to date and engaging for associates- Coordinated and maintained lost and found- Kept track of My Customer survey responses and distributed feedback accordingly- Assisted customers with complaints or issues- Assisted associates with questions or concerns- Ordered office and store supplies as needed

- Coordinated all incoming communications- Scheduled and confirmed patient appointments- Seated patients and assisted with exams- Prepared patient treatment planning letters and organized associated fees- Submitted insurance claims and pre-authorizations forms- Communicated with other dental offices regarding mutual patients- Opened and closed office regularly - Placed office and dental supply orders

- Liaison between NOR-CAL Moving Services and the South San Francisco (SSF) Genentech Campus- Coordinated all intra-office moves between the SSF Genentech campus buildings- Created, maintained and delivered comprehensive project documentation- Ensured resource availability and allocation- Reported and escalated to management when necessary- Coordinated internal resources for flawless execution of all moves

- Answered busy switchboard and distributed calls accordingly- Sent and received all faxes, e-mails and paper mail- Kept office clean and replenished with assorted supplies- Greeted clients and got them comfortable so that I could alert salesmen of their arrival- Put together essential documents for proposals- Document control and data entry- Prepared all driver's bill of ladings