Amanda Yap Email & Phone Number

Worked in a live environment coordinating mortgage loan service transfers between mortgage sellers, mortgage investors, and loan servicers. • Managed the process of generating Notice of New Creditor Letters and Notice of Servicing Transfer Letters and assured letters were sent to borrowers within required RESPA compliance guidelines. • Facilitated TOS/TOB transfers between sellers and investors on MERS website for transferred loans. Produced and performed monthly MERS reconciliation reports for confirmation of TOS/TOB transfers and identified any outstanding or aged transfers that needed completion. • Created and provided TILA reporting, loan images, pay histories, and data tapes to new investors for new loans acquired. • Managed multiple shared company inboxes and exercised critical thinking and problem solving skills to assist with servicing inquiries such as escrow reimbursements, borrower payments, and curtailments. • Led initiative to create efficient production environment through standardizing processes and documenting procedures for three departments within operations leading to 25% improvement in team member efficiency.• Completed credit reviews ensuring loans being sold met required underwriting guidelines and compliance regulations.• Handled lock desk escalations, answering client questions about loan pricing, reviewing pricing exceptions, and locking loans with end investors ensuring accurate pricing for both buyers and sellers.

Las Vegas, Nevada, United States

Worked in a live, fast paced environment obtaining and reviewing required documentation for loan approval.• Requested, reviewed, and verified all loan documents such as income, credit, appraisal and title to ensure complete and accurate information is in file prior to it being sent to underwriting.• Prioritized and monitored daily workflow in order to ensure all loans are being worked in accordance with company guidelines.• Monitored and re-disclosed Loan Estimates and Change of Circumstances within 3 days of revisions. Reviewed fee changes to determine accordance to TRID change of circumstance guidelines.• Researched and corrected inconsistencies, regularly review file documentation and maintained constant communication with borrowers on status updates and/or changes to the loan.

Las Vegas, Nevada

Prepare and issue Initial Disclosure Packages within 24 hours of populating queue via E-Disclosures, in-person or mail. Verify all specific state and program disclosures are being sent to the borrowers for signing.Ensure proper loan set-up within LOS and loan structure is accurate according to Loan Program and Type. Input fee data and prepare impounds and prepaid taxes/insurance to ensure correct figures are disclosed. Reviews title fees, origination fees and recording fees are being disclosed to minimize cost to cures.Monitor and Re-Disclose Loan Estimates and Change of Circumstances within 3 days of revisions. Review fee changes to determine accordance to TRID change of circumstance guidelines.Run Automated Compliance Testing and inform processor of any major fails.

Las Vegas, Nevada Area

Worked in a production environment reviewing mortgage loan documents to pool and sell loans to Fannie Mae and Freddie Mac. Reviewed closed loan packages for Conventional, Non-Conforming Prior Approval and CCU loans, to meet Wells Fargo Home Mortgage criteria and to confirmed all government regulatory compliance needs were met.Validated loan salability by ensuring documentation meets Fannie Mae guidelines. Awarded #1 producer in 2017 and 2018 and #2 producer in 2016 among a department of 200+ peers.

Delegated daily tasks to employeesResponsible for maintaining fleet and coordinating fleet movementScheduled and approved time sheets and vacations for employeesTrained and developed employees with internal programs and sales techniquesPerformed employee performance reviewsProvided excellent customer service throughout rental car processMarketed to surrounding businesses