Amanda S. Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Initially hired as an assistant and earned a promotion to associate; managed Amazon Seller Central merchant account utilizing integrators such as Channel Advisor, Channel Engine, and Acenda. Supported additional marketplaces as needed, ensuring seamless integration and efficient operations.• Played a key role in streamlining procedures for managing items with missing content and new item setup, collaborating effectively with creative and category management teams to enhance cross-functional workflows.• Demonstrated expertise in troubleshooting and problem-solving on Amazon Seller Central for both North American and international markets. Managed account health, resolved pricing issues, created product variations, secured shipment reimbursements, re-categorized listings, and addressed stranded inventory and suppressed listings.• Oversaw Seller Fulfilled orders and performance, ensuring timely delivery by coordinating with the Logistics team and 3PL partners• Collaborated with Quality and Sourcing teams to address compliance requirements, provide product quality feedback, and analyze returns data to enhance margin and profitability• Utilized Excel daily to create reports and manage data updates, analyzing sales and inventory trends, critical issues, and ongoing projects• Cultivate and sustain global account relationships to effectively support and drive business objectives

Cleveland, Ohio, United States

mDesign is a direct-to-consumer, digitally native vertical brand that brings solutions with style to consumers’ homes through thoughtfully designed storage and décor products. As a seller of home goods on several marketplaces, as well as mdesignhomedecor.com, we are at the center of multiple consumer trends including the focus on the home, shift to online shopping, and growth of marketplaces. Our functional, beautifully designed products, unparalleled value proposition, unique market position, and talented team has led to hyper growth since our inception in 2015. We are a leader in our industry, ranking in the top 5 of Amazon third party sellers…… and we are just getting started.

Remote

Promoted to Customer Care Specialist as a result of exceptional achievements at Nordstrom Trunk Club, which ceased operations in June 2022• Operated remotely to effectively multitask across multiple platforms, addressing and resolving customer service inquiries and issues via phone, chat, and email with efficiency.• Deliver essential service and product information to customers, ensuring high levels of satisfaction.• Accurately process orders and input data into the order entry system.• Collaborated with Nordstrom store teams, fraud and finance department, drop ship partners, and shipping providers to ensure optimal customer satisfaction

Operate remotely to assist customers in meeting their unique style needs by evaluating preferences and feedback. Curate personalized assortments of items and outfits for at-home try-ons.• Consistently ranked in the top 10% of all stylists, with multiple instances of achieving #1 in digital styling, consistently surpassing all performance metrics.• Metrics encompassed productivity, unit conversion rate, average order value, and customer experience ratings.• Continuously foster relationships and design innovative strategies for optimizing apparel solutions.• Oversaw diverse projects and pilot programs, prioritizing and aligning them with organizational needs and objectives.• Trained and coached new hires while also providing mentorship and guidance to experienced stylists.

Followed set quality standards and processes to meet goals. Utilized inventory management system to scan, process, and research shipments.• Placed new inventory onto the sales floor using merchandising knowledge.• Adhered to specific timelines of sales and items to assist in revenue generation.• Trained and coached team members from all departments on efficiency and streamlined operations

Westlake, Ohio, United States

Worked simultaneously as sales associate and receiver to meet goals. Promoted to a management position based on successes in previous roles. Met or exceeded sales and payroll and consistently exceeded shrink goals. • Led associates in daily sales operations, supported omni-channel shopping by processing and packaging orders, and managed opening and closing procedures for the business• Analyzed daily sales goals to drive revenue growth and conducted hourly assessments to streamline operations. Monitored conversion rates to evaluate the effectiveness of store visits in generating purchases.• Developed strong customer relationships by addressing concerns, resolving issues, and enhancing satisfaction through personalized assistance in the fitting room, including outfitting, styling, and providing fashion advice.• Conducted daily evaluations of merchandising, outfitting, and sales performance to leverage merchant skills effectively and drive business results in alignment with sales goals

Westlake, Ohio

Cleveland/Akron, Ohio Area

Sold special occasion vintage items and procured merchandise both online and in person. Actively participated in bridal and trade shows to showcase products and engage with potential clients.• Launched online sales initiatives across platforms such as Etsy, the company website, and social media. Enhanced product visibility by taking high-quality photos and crafting detailed descriptions to boost sales and marketing efforts• Assisted customers with vintage wedding gowns and jewelry fittings, facilitated sales, and managed appointment scheduling for fittings and alterations.• Managed business and customer communications via phone and email, ensuring timely and effective responses

Greater New York City Area

Acted as the liaison between the design studio and showroom, • Maintained detailed records of shipments and logistics, developed line sheets, wrote compelling item descriptions, and created engaging content for blogs and newsletters.• Represented the company at trade shows and supported market week appointments, facilitating key business interactions and showcasing company offerings• Researched local market trends and logistical details specific to New York City, including organization and transportation aspects.• Sourced and developed fabrics and trims tailored to project requirements.