Amanda Schaffner Email & Phone Number

Abbotsford, Bc, Ca

Langley, British Columbia, Canada

Client intake and fulfillment coordinator (application and document support). Administrative assistant and mortgage planning support for brokers/underwriters. Database management. Social media. Event planning. Community relations. Systems management.

Surrey, Bc

A non-profit organization providing a different model of foster care and offering various programs and services to children and youth at risk. • Assistant to Executive Director with marketing and fundraising initiatives as well as personal assistance scheduling appointments, correspondence and assisting in compiling reporting and research. • Providing administrative and technical support to on-site and off-site staff (management, social workers, teachers, clinical, media and communications, finance and additional office staff). Managed workstations and equipment assignment. • Support to reception answering phones, greeting visitors and clients. • Client relation database software management, data entry and donor receipting. • Created or edited forms and various publications. • HR implementation of job postings, screening and recruiting new staff and interns. Supervision and training of interns. • Key trainer of software applications, databases and other technical related items or procedures including network and VPN use. • Promoting and increasing the awareness of the organization including creating and running various fundraising campaigns such as Backpack SOS School supply drive and holiday giving programs. • Event Coordinator including year round planning and executing of all events (i.e. Annual Gala, Open House, and Princess Salimah Aga Khan BC fundraising tour events). • Performed the role as the Volunteer Coordinator for both individual and group volunteers for head office as well as two offsite thrift stores. Facilitated the recruitment of volunteers and oversaw all volunteer project days. Maintained the volunteer database and communications . • Donor relations as well as solicitation of donations and gift in kind or procurement. • Project management for all on-site and offsite projects such as overseeing the finishing of construction to the Youth in Transition housing suites. • Liaison with community partners such as the Surrey School District and YPI.

Surrey, Bc

A sustainable provincial association that represents agricultural fairs, exhibitions, festivals and related events which increases awareness of BC agriculture through alliances with other industry related organizations. • A PT home & office-based position providing personal assistance to the Executive Director. • Support with memberships, publications and communications including organizing content for quarterly newsletters. • Compiling Fair Guide content and sponsorship/advertising as well as assisting with orders and shipping of the guide. • Social Media and community awareness coordinator. • Responsible for updating web content and revisions. • Maintained mailing lists for both online and offline communications. • Created and sent out announcements and information to members. • Initiated a project by compiling research and designed a resource guide on ‘planning a fair or festival’. • Conference preparation from assisting with registration, creating all PowerPoint presentations, and providing onsite support for the entire event for the Executive Director, the board and all guests and vendors.

Duncan, Bc

Managing all office functions and day-to-day operations including checking in customers at the front desk and responding to phone and email inquiries. • Organizing car rentals with local partners and maintaining large booking schedules. • Invoicing and billing between customers as well as organizing claims for insurance companies and ICBC. • Data entry using the Audatex program. • Creating and updating forms. • Organizing accounts receivable. • Ordering parts and inspecting deliveries. • Maintaining staff training records. • Updating company social media. After leaving a permanent position there to pursue more full time employment opportunities offered, I retained a contracted position with this company a few hours a month for a year to maintain accounts payables assistance while they transitioned their growth.

Aldergrove, Bc

Temporary Contract. Office Manager & Sales Assistant for Health & Wellness Company

Fort Langley, Bc

Temporary Contract. Wholesale distribution business specializing in allergen friendly food products. • Temporary contract position to assist in managing the business, all office functions and day-to-day operations. • Administered all associated paperwork for incoming orders, payment processing, accounts receivable and payable. • Ongoing Inventory and maintenance of incoming and outgoing products and shipments. • Maintaining client and vendor lists as well as relationships. • Updating website content.

White Rock, Bc

International company creating online marketing and training system websites for businesses in nutrition and wellness. • Administrative and Customer Service Support. • Responsible for all customer and member support including supervision and training a team of support staff from customer service call centre representatives to programmers. • Liaison for all inner and outer departments, public and affiliated businesses/companies nationally and internationally including tech businesses, marketing contracts and product companies. • Call Centre manager and resolution expert. Maintaining an A+ relationship with BBB and customers worldwide. • Training and support for clients on website functions and reporting tools. • Updated and maintained websites and assisted in creating training modules. • Support to advertising and lead management departments. • Statistical and data analysis to support clients and projects. • Quality assurance and problem solving management. • Strategic planning and system integration consultant. • Management and planning meetings. • Newsletter and email communications. • Consultant for most technical systems, projects and communications from all related business components from the birth of the company to their immense growth over the years.

Kitchener, On

Legally known as the Children’s Aid Society of the Municipality of Waterloo working together with families ensuring the protection and care for children who have been or at risk of being abused or neglected. • All administrative duties supporting Intake and Family Workers including day-to-day operations of department. • Call centre frontline phone support and reception for clients and workers. • Processed referrals and liaised with various departments and community partners. •Maintained records and filing (i.ec. client records, clinical reports, case conference and agreements for care) using frontline, fast track, IFRS software and lotus notes. • Provided assistance and training to staff on various software, intranet and internet. • Recording and transcribing as well as compiling reports and correspondence. • Updated and maintained Provincial/Canada wide agency alerts, lists and procedures manuals. • Created a library of educational materials and local resources for all frontline staff and their clients including the design of several brochures and pamphlets for the agency which quickly became recognized and publicized in the local media.

Surrey, Bc

A non-profit organization since 1984 offering services to youth, adults and families in the community including education, employment, housing, and addiction counselling and prevention. • Liaise with Ministry of Children & Families, School District #36 and other involved professionals, parents and community members alongside Social Workers and Teachers Processed referrals and liaised with various departments and community partners.• Reception and clerical support including answering telephones, desk enquiries, and screening visitors. • Development of office procedures, design of forms, maintenance of procedures manuals and filing. • Ordered all office supplies and coordinated any equipment maintenance. • Established and maintained a complex filing system and all related records. • Coordinated the opening, indexing and closing of all client files. • Word processing and compilation of reports and correspondence for both the alternate school, social workers and management in various departments. • Created monthly calendars and student newsletters. • Planned and implemented meals/menus for on-site Alternate School and oversaw kitchen guidelines and training of students in the program. Communicated with Food Service Managers and Department of Health. Member of Occupational Safety and Health Committee.

Langley, Bc

Part Time. Photo technician including film processing and front desk customer service.

Langley, Bc

Part Time. Customer service to all clientele and vendors. Clerical support to Manager and staff including accounts payable/receivable and payroll.(Owners sold the business)

New Westminster, Bc

Part Time. Cashier Clerk and customer service.

Coquitlam, Bc

Reception and front desk customer service to all clientele. Liaison for all insurance companies including ICBC and other correlating business companies such as car dealerships and parts departments. Accounts receivable. Managed daily functioning of office and reporting to owners and floor staff.

Coquitlam, Bc

Part Time. Performed all department store office clerical duties including reception, customer service, filing, Ticketmaster front desk sales, and clerical support for office and department staff.

Certificate, Non-Profit/Public/Organizational Management

Defining different types of budgets. Read and understand budgets. Explain how budgets fit into your organization's larger planning.

Certificate, Event Planning

Identify different types of events. Develop an event plan. List the nine essential steps in event planning. Create an event budget. Manage.

Certificate, Corporate Sponsorship

Provide examples of trends in corporate giving. Clarify the difference between a sponsorship and a donation. Explain the benefits.

Certificate, Receipting Charitable Gifts (Canada)

Define the key terms that relate to charitable gift receipting Show the information that must appear on a charitable tax receipt for both.

Certificate, Event Planning

Holistic Nutrition

Biology/Biological Sciences, General

Education record