Spearhead global, virtual Executive Development Program, nurturing 35 senior directors and VPs annually, resulting in an increase in internal leadership readiness and reduction in external hiring costs. Implemented AI-driven content creation for a new sales quoting tool, accelerating deployment and cutting quote generation time.Collaborate with HRBPs to implement Talent Strategy, integrating 9-Box and succession planning frameworks.Design and facilitate multiple learning modules for executive development, associate development, new grads, and manager training, increasing program engagement and improving managerial effectiveness.

Delivered white-glove L&D support to internal stakeholders, resulting in increase in user satisfaction and a boost in training program adoption. Key member of LMS conversion team, successfully migrating data and implementing a new Cornerstone LMS instance, which improved system ownership and data hygiene. Designed and executed ServiceNow ticketing requirements for streamlined request intake post-Cornerstone go-live, reducing request processing time and increasing response accuracy. Developed and facilitated DEI training programs that received recognition from the CHRO, contributing to an increase in employee engagement and an improvement in organizational diversity metrics.

Co-led conversions post-acquisition of 2 multi-million dollar dental practices including employee onboarding, change management, and transition of all practice processes to P4D systems. Initiated and developed an LMS and role-based training programs for electronic delivery, increasing training completion rates and reducing training costs. Transitioned from Leader of Strategic Initiatives & Training to Director of Operations, where I oversaw practice operations, leading to an improvement in operational efficiency and an increase in patient satisfaction scores.

Provide confident and competent facilitation of organized training content. Identify, analyze and communicate learning needs, craft and develop learning and performance support solutions, deliver training/learning both in person and online including facilitation and evaluation of progress as a result. Training includes on-boarding, regulatory compliance, sales and service, practice management systems training, change management, and other company initiatives.

Support doctors, the Director of Market Operations and the practice staff to establish and maintain a successful, positive, and productive team. Understand the business responsibilities and key performance metrics for successfully running a practice. Successfully support doctors in a timely manner and resolve any of the non-clinical aspects of: patient complaints and questions, staff concerns, and leading customer service audits.

Hired to develop and implement organizational solutions to the doctor for his young, growing practice. Responsible for recommending and implementing systems that maximize office efficiency. Consult with the doctor on an ongoing basis to evaluate practice trends and recommend solutions to optimize customer service and patient satisfaction.

Oversee all office functions for high volume, growth-focused practice including maintaining doctor schedule, extensive tracking of office metrics/production/collections, patient satisfaction, vendor management, and inventory control. Organize and execute monthly team meetings as well as other ongoing multi-office trainings. Office liaison for conflict resolution with patients. Manage human resource functions including processing payroll, tracking and disbursing benefits, and recruitment of new hires. Organize and execute all marketing efforts including annual community festival benefiting local Children’s Advocacy Center. Act as main support for development of Office Managers with our 3 other locations.

Management of business operations for an oral surgery practice with two locations. Continuously sell the features and benefits of using our practice versus competitors to referring offices to secure our position as oral surgeon of choice for the area. Train, lead and supervise a staff of 15 employees while maintaining a rotation and call schedule for two doctors. Facilitate streamlining of business processes and day to day functions to maximize practice profitability. Work as a liaison between our office and referral practices to ensure patient and referral satisfaction. Responsible for processing payroll, accounts receivable, accounts payable, patient account management, 401k administration, supporting accountant with financial books, insurance adjustments, practice marketing, website management, handling patient complaints and assisting doctors with business needs.

Responsible for dental front office operations including accounts receivable, posting insurance checks, appealing denied dental claims, insurance claim tracking, presentation of treatment plans, scheduling and coordination of insurance benefits while utilizing Dentrix dental software. Sell diagnosed treatment to patients when there was resistance in scheduling through educating them about benefits of treatment versus cost. Continuously search for methods to make the office more efficient so that patient flow is consistent and customer service can be kept paramount (i.e. facilitate the transition from paper charts to paperless documentation to increase efficiency including hardware installation and software upgrades, install hardware and software to capture electronic signatures for consent forms, sought out and implemented electronic patient communication system to create seamless contact with patients while increasing patient satisfaction).

Responsible for generating leads with dentists through cold calls and referrals while increasing dental implant product awareness in the dental community within designated territory. Effectively communicate with highly educated customer base and present technical data regarding product specifications. Attend oral surgery as needed to train and support new customers utilizing the system.

Based on client requirements, perform search and actively recruit physicians for placement in locum tenen (temporary) opportunities through effective sales strategy while exceeding personal quota. Responsible for setting realistic expectations with clients during initial contact through consultative approach. Build strong partnerships with clients and physicians by exceeding expectations and maintaining constant communication. • Utilize reverse marketing to place available physicians with clients that had no previous experience with Staff Care• Due to superior customer service, gained solitary ownership of clients that had previously employed several recruiting firms• Exceeded personal goal 5 out of 6 months during ramp up: June – 245%, July 158%, August – 150%, September – 81%, October – 132%, November – 105%

Represented FPC, which provides patient billing and financing to dentists, through monthly consultations with 20 long term clients to observe office operations and present business solutions for areas in need of improvement. Troubleshoot, maintain and upgrade hardware as needed, install major software upgrades and train office staff on new features and changes, assist in management of accounts receivable and audit/resolution of outstanding insurance claims. Partnered with territory Marketing Executive in creating new sales and closing potential sales through demonstration of the account management software product and explanation of the hardware network provided while maintaining a high level of support satisfaction with current clients.

Initially hired as a Clinical Assistant to work with seven Endodontists to assist chair side in surgical and non-surgical procedures. Responsible for learning each of their techniques, preference of instruments and sequence of procedures. Following promotion to front office after 7 months, trained new employees in office operations, assisted with A/R management, coordinated schedule for seven providers and marketed to referring dentists to maintain and increase referral base.