Amanda Sherlock Email & Phone Number

Q2 2021 Received Alliance Award for Performance2021 Co-Chair of Central Division Finance Employee Engagement Committee

2019 - 2020 Completed EMPOWER Leadership Mentor ProgramQ2 2020 Received Outstanding Performance Award2020 - 2021 Member of Central Division Finance Employee Engagement Committee2020 Completed Finance Mentor Program

Southfield, Michigan

Southfield, Michigan

Detroit, Mi

• Provided assistance and solutions on a face‐to‐face basis to customers who are experiencing financial hardships, effective in avoiding foreclosure.• Served as Player Coach ensuring process and performance proficiency among peers, resulting in the number one ranking office nationally for 7 consecutive months.• Worked on special team researching and compiling information to be presented to the Attorney General.• Reviewed and responded to complaints submitted by customers and Attorney General resulting in streamlined processing and increased customer satisfaction.• Established and maintained relationships with customers, Banking Centers, and business partners.• Obtained information and documents from customers in order to submit complete packages to underwriters for review, ensuring high level of detail in data integrity, file quality, and compliance standards resulting in increased effectiveness and reduced foreclosures.• Exchanged information on pending matters and escalate issues to appropriate business partners. Accomplishments:• Consistently met monthly quality telephone standards receiving excellent ratings on call monitoring surveys.• Reduced the turn-around time for processing mortgage loan modification applications from 90 days to 30 days.• Received several Global Recognition cards (22) for outstanding teamwork, leadership, and quality of work.• Received 9 monetary awards for top office performer and top 10% nationally.• Graduated from Coaching Academy

Troy, Mi

• Represented Flagstar Bank on telephonic Judicial/Non‐Judicial Mediations effective in avoiding foreclosure.• Reviewed and responded to Office of Thrift Supervision, Office of The President and Investor complaints resulting in streamlined processing, increased customer satisfaction, and reduced legal risk.• Analyzed delinquency, performed escrow analysis, analyzed modification scenarios and proposals in order to recommend the appropriate loan workout.Accomplishments:• Earned recognition for superior customer service via customer’s correspondence to Management.• Volunteered to work overtime to support increased pipeline within department while maintaining normal workload performance standard.

Warren, Mi

• Negotiated third-party unsecured debt settlements with creditors, awarding debtors an affordable monthly payment leading to financial freedom.Accomplishments:• Served as only processer at start-up of business, maintaining a pipeline of 75.• Earned recognition for maintaining adherence to deadlines and exceptional level of quality and customer service.

Bloomfield Hills, Mi

Controlled client billing and records to enable lawyer to work more closely and efficiently with clients.

Clifton Park, Ny

• Prepared plans and reports regarding Retirement Products, Protection Products, Trusts, and Wills allowing Financial Planner to work more closely and efficiently with clients.Accomplishments:• Received recognition for acclimating quickly to role and expanding the scope and tasks performed without the benefit of training from the associate replaced.

Albany, Ny

• Controlled dealership inventory of roughly 200 in a fast‐paced environment, resulting in increased operations efficiency for Sales team.• Tracked sales consultants Customer Satisfaction Indexes for a sales team of 10, fostering awareness and improvement in customer satisfaction.• Created a warm and welcoming environment for a heavy volume of callers, evidenced by frequent unsolicited feedback.• Identified multiple inefficiencies in end-of-shift cash drawer reconciliation process, significantly reducing previous discrepancy average.Accomplishments:• Reorganized department files using color-coded system resulting in improvement in retrieval of documents.

Bachelor Of Arts, Economics, Spanish

Activities and Societies: National Society of Collegiate Scholars, Omicron Delta Epsilon, Dean's List, Graduated Cum Laude

Dual Degrees, Spanish And Economics