Amanda Gorham Email & Phone Number

US

St. Louis, MO, US

Gather and write requirementsCreate Business Requirements DocumentsCreate, review and update workflows in Microsoft VisioFacilitate Data Harmonization meetings with Microsoft Project PlanWrite meeting updatesMonitor data transfer timelines and consistancyFacilitate daily update meetings in Microsoft Project PlanWrite up and assign task cards for developers.

US

• Responsible for various tasks involved in Software Development Life Cycle (SDLC) process to support enhancements of the Vendor Finance applications (Application Management Portal, Grower On Line and Dealer On Line).
• Researched apparent bugs and gathered the requirements to communicate business needs to the development team.
• Documented requirements in Azure DevOps cards and participated in meetings with the developers to help them in pointing the cards.
• Participated in Intake Prioritization meetings to review and prioritize Azure cards.
• Lead Business Analyst for California Consumer Privacy Act for the Vendor Finance group which included: requirements gathering, implementation, testing and UAT support.
• Address issues and mitigate risks, communicate status to business, IT Management, Compliance and other teams that are involved and impacted by the project or enhancement.

Stamford, CT, US

• Supported production efforts in Relational Database Management.
• Executing testing for User Interface upgrades and enhancements using the HP Application Lifecycle Management tool.
• Completing mapping for RDM tables.
• Supported Excel AddIn tool in a project management capacity, facilitating and tracking defects between end users and developers.
• Created user documentation guide for Excel AddIn auditing tool.

Stamford, CT, US

• APEX (10/2017 to 5/2018)Systems Analyst Contract at Spectrum / Charter
• Navigated System to provide support in Billing Operations.
• Converted accounts into consistent standards and prepared them for hierarchy conversion.
• Analyzed accounts, documented and or corrected irregularities.
• Evaluated system issues and correct or escalated as necessary.
• Identified opportunities for process improvement, making associated recommendations to implement as appropriate.

Chesterfield, MO, US

• Gathered Requirements for application upgrade and user acceptance.
• Managed the transition of two client facing applications which each had multiple versions in prior version HTML and Silverlight into new HTML5 versions.
• Facilitated communication with Client Relations and development.
• Captured client requests and complaints through Client Relations which pertained to my applications.
• Defined customer complaints, documented them for development and communicated with the programmers until there was a resolution.
• Tested development in a beta environment before production release of enhancements and bug fixes.

Columbia, MD, US

• I transfered back into the Product Trainer program! I miss all the great CPO clients I worked with from the boarder of South Dakota to the Mexican boarder, but I'm very glad to be colser to home and enjoying all the.
• Managed all Process Training for Certified Used Car Program in the South-Central Region.
• Coordinated on boarding of dealerships into General Motors Certified Used Car Program.
• Coordinated and implemented training with: Brand Managers, Marketing Managers, Zone and District Sales Managers, Dealer Owners, Sales Managers, Sales Associates.
• Systems Training for managers to use the GM Certified Used Inventory System application.
• Managed, Scheduled and Implemented the training and client facing support of all Buick and GMC dealerships enrolled in GM’s Certified Used Car Program for the states of: NE, MO, KS, OK, MS, AR, LA, TX and parts of IL.

Columbia, MD, US

• Work with dealership management and personnel in Missouri, Kansas, Arkansas, Nebraska, Oklahoma, Mississippi, Louisiana and Texas to improve sales of Certified Pre-Owned Buick and GMC vehicles.
• Managed all Process Training for Certified Used Car Program in the South-Central Region.
• Coordinated on boarding of dealerships into General Motors Certified Used Car Program.
• Coordinated and implemented training with: Brand Managers, Marketing Managers, Zone and District Sales Managers, Dealer Owners, Sales Managers, Sales Associates.
• Systems Training for managers to use the GM Certified Used Inventory System application.
• Managed, Scheduled and Implemented the training and client facing support of all Buick and GMC dealerships enrolled in GM’s Certified Used Car Program for the states of: NE, MO, KS, OK, MS, AR, LA, TX and parts of IL.

Detroit, Michigan, US

For over 10 years, starting in 2003, I worked under GM Contract with Sandy Corporation / GP Strategies.

I completed an Internship for the Meeh Family of Companies then stayed on to complete specific projects. While working for the Meeh Companies (Meeh Climate, R.F. Meeh Company, Scale Free Systems and MJ Products) I created and produced Point of Sales materials for Scale Free Systems and Meeh Climate. Scale Free Systems sells a chemical free product that.

My key objectives were to train the students on how to use the student support resources of the university susch as: technology support systems, tutoring resources, and all aspects of the online sutdent interface system "MyGateway" to be successfull students along with a structured program of study skills training. I facilitated group support sessions to.

Columbia, MD, US

I trained at 55 to 60 dealerships per territory. I conducted group training sessions at each dealership at least once per quarter, up to monthly depending on dealer requirements. I trained them on all new features and technology of all vehicles within my product lines, Buick, Pontiac and GMC, as well as General Motors programs. I updated them on Service.

Roseland, New Jersey, US

For the first three years I worked for the General Motors account as a Regional Product Trainer, the contract was through ADP. Thus, I received excellent training from ADP in courses such as Train the Trainer. I received further ongoing training from General Physics during the last three years I trained on the GM contract.

Plainfield, Indiana, US

Retail Sales Consultant and Customer Service

Retail Sales and Customer Relationship Management

Sales Consultant and Customer Relationship Management

Retail Sales Consultant and Customer Service

Bachelor’S Degree, Information Technology

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate, General Transfer With Honors

Education record