Amanda Spallone Email & Phone Number

Homestead, FL, US

Jaguariuna, SP, BR

South Miami, FL, US

South Miami, FL, US

Coral Gables, FL, US

San Ramon, California, US

• Provided Level 1 Portuguese software and hardware technical support to Brazilian internal customers; including O365, installing device drivers, mapping shared drives
• Installed and configured various versions of SAP
• Troubleshot Java issues, configured IE to work correctly with specific applications
• Assisted users in enrolling devices in MobileIron
• Worked with McAfee Endpoint Encryption

Coral Gables, FL, US

• Provided Level 1 software support to 3,000+ internal users throughout the US.
• Installed printers and configured shared drives.
• Remotely installed software via SCCM and remote desktop when necessary.
• Configured Terminal Services applications.
• Added users to Active Directory during onboarding and granted access to O365 and other AD groups.
• Troubleshot Windows workstations and laptops. Reimaged Windows machines when necessary.

Austin, Texas, US

• Provided Level 1 software support to all Opera PMS customers worldwide.
• Remotely installed Opera PMS and Java using WebEx.
• Configured Internet Explorer and Java with appropriate settings for the PMS system.
• Performed Training schema refresh so that users can train with up to date information from database.
• Assisted customers with making space on the Opera drive on the database server.
• Adjusted table space using SQL *Plus scripts.

Redwood City, CA, US

• Provided Level 1-2 software support to 10,000+ users globally including Windows and Mac OS workstations and encrypted laptops.
• Worked with active directory. Give access to business applications, servers and shares via active directory.
• Remotely installed applications using SCCM and Software Central
• Configured and Administered Outlook 2013/2016/Office 365. Support Office 2013/2016, Cisco VPN Connect, RSA ID Token. Configured Cisco IP phones and voicemail on Call manager and Unity server.
• Provided support via e-mail, telephone and Skype for Business. Documented tickets in Service Now System.

Memphis, TN, US

• Provide Level 1 to 3 hardware and software support to 17,000+ users in Miami, Latin America and the Caribbean including Windows OS workstations and encrypted laptops, printers.
• Worked with active directory and laptop encryption. Give access to business applications and servers. Grant access to SharePoint sites and created new sites.
• Remotely install business applications, network printers using EDSM, Netmeeting, Cisco MeetingPlace, VNC and Remote Desktop.
• Install and configure Outlook 2003/2007/2010/2013 for both Exchange and IMAP, Odyssey Client for wireless encrypted laptops, Fedex Instant Messenger, Lync, Oracle 9.x, Symantec Firewall, Cisco VPN, Check Point and.
• Provide level 1-4 support for laptop encryption and level 1-2 support for all versions of VPN.
• Train and help implement the Mexico helpdesk.

Memphis, TN, US

• Provided hardware and software support to 3,400+ users in Miami, Latin America and the Caribbean including Windows XP Professional workstations and encrypted laptops, printers.
• Worked with active directory and laptop encryption. Gave access to business applications and servers.
• Remotely installed business applications, network printers using CA, Netmeeting Cisco MeetingPlace, VNC and Remote Desktop.
• Installed and configured Outlook 2003/2007 for both Exchange and IMAP, Odyssey Client for wireless encrypted laptops, Fedex Instant Messenger, Oracle 9.x, Symantec Firewall, EDSM, Netmeeting, business applications.
• Provided support in English, Spanish and Portuguese via e-mail, telephone and instant messenger. Documented tickets in Jnexus System.

Madrid, ES

• Provided hardware technical support to 4,000 travel agencies including: printers, Windows XP Home, Professional, 2000 Home, Server, Vista business edition workstations, modems, and routers.
• Remotely installed and configured Amadeus Vista reservation software using Cisco MeetingPlace, configured Windows 2000 servers and on-site routers, and supported related network circuit issues.
• Supported English, Spanish and Portuguese speakers. Documented trouble tickets on Remedy system.

Madrid, ES

• Provided hardware technical support to 6,000 travel agencies including: Texas Instruments and Datamax printers, Windows 98, XP Home and Professional, 2000 Home and Server workstations, modems, and routers.
• Installed and configured Amadeus Vista and APS reservation software and VPN, configured Windows 2000 servers and on-site routers, and supported related internet and frame-relay network circuit issues.
• Used netmeeting as remote access tool for trouble shooting purposes and Terminal services to configure Windows 2000 servers.
• Trained new employees on SAP ticketing system, Vista and APS reservation software, proprietary internet search tool and hardware used by customers and call center such as Texas Instruments and Datamax printers, Frame.
• Supported English, Spanish and Portuguese speakers.

Madrid, ES

• Provided hardware technical support to 6,000 travel agencies including: Texas Instruments and Datamax printers, Windows 98, ME, XP Home and Professional, 2000 Server workstations, modems, and routers.
• Installed Windows 98 operating system and drivers, Amadeus Prism 2.5x, MaxSys APS 3.5, APS 4.X and 5.x reservation software, configured Unix servers, Windows 2000 servers and on-site routers, and supported related.

CA

• Created system ID’s and gave access rights for all proprietary business applications and Oracle Financials at Sunrise location.
• Researched and implemented a contact management solution to be used as a database across all departments at Sunrise location.
• Coordinated desktop training and provided desktop support of internal business applications to employees.
• Trained employees on internal business applications in both Sunrise and Mexico City locations.

Bachelor'S Degree, Information Technology

Certificate, Network Security Professional Program

Computer Science