Team Leader
CurrentAdvised that interpreters be consulted for non-English speaking and hearing impaired clients Developed an alternate home visiting strategy designed to increase efficiency and reduce employee stress Train new supervisors; execute ongoing rapport and mentorship Accepted optional grant-editing responsibility Collaborate with management team regarding candidates for Family Support Worker position; made recommendations Instruct a safety seat class regulated by the Virginia Department of Health Supervise intensively for a team of five Family Support Workers Assess customer satisfaction through supervisory home visits and surveys; Achieved 99% positive response on satisfaction surveys Manage a caseload of up to 125 clients including weekly case conferences; develop strategies to identify and assess the needs of clients in order to initiate appropriate intervention Address client and/or staff dilemmas; counsel on strategies to resolve Staff at-risk families with Child Protective Services; implement appropriate interventions