Amanda Steigerwald Email & Phone Number

Greater Milwaukee Area

Bloomington, Minnesota

Accountable for managing a Salesforce system instance to service clients and partner with internal clients to develop strategy, optimize team process advancement, and assess tool efficiency People manager of multiple teams, united in balancing tasks from intake to delivery, within a team environment in which growth and development are prioritized Maintain, following the creation of, a Salesforce management framework, and repeatable process, leveraging Lean Six Sigma principles to implement efficiencies for that and future tools

Bloomington, Mn

Fostered a flexible services oriented environment for process development, project management, and business optimization (risk management) through an expanding suite of skill sets People manager, cross-functionally coordinating between several teams and creating a collaborative services oriented team environment in which growth and development were prioritizedResponsible for building out and managing a client services team that interacted with clients as a part of active projects and ongoing regulatory topics involving two or more clientsCreated a framework for team, and a successful pilot to carry out work as a part of a brand new organization within the company

Bloomington, Mn

Subject Matter Expert (SME) responsible for the client go-to-market strategy regarding state and federal health exchange product releases, as well as the tactical execution of those products Developed positive client relationships, implemented client strategies to align pharmacy and medical integration of current and future consumer offerings to the marketplace, and performed issue resolution for internal/external customersCore team lead in the planning and execution of Prime’s Exchange Marketplace Client Forum meeting, externally facing communications, roll out of regulations/requirements mandated through the public health exchangesSME on point for new Blue implementations

Prime Therapeutics

Subject Matter Expert (SME) responsible for the intake and implementation of projects, products, and service solutions on behalf of clientsDeveloped positive internal/external client relationships and implemented client programs to align client strategy within scoping and business case development on projectsDeveloped management reports, presentations, procedures, flowcharts, standard communications, and business strategies related to client projects, escalated issues, and member disruptionCore team lead in planning and executing Prime’s Client Advisory Council meeting (completed Green Belt certification for this work, coming in 17.6% under budget on top of reducing the average biannual expenses by 50%)

Bloomington, Minnesota

Standard Operating Procedure Lead (CA-SOP); Pharmaceutical Care Management Association (PCMA) Subject Matter Expert (SME) Medicare Part D Plan Finder.Led client audits per government statutes for Medicare Part D, Medicaid, and Commercial claims operations with onsite client meetings. Trained and had oversight of Medicare Part D and Medicaid operational business owners for consistency in audit documentation. Researched and communicated client plan ratings for multiple contracts within the Pharmacy Benefit Manager (PBM) functions.

Eagan, Mn

Subject Matter Expert (SME) to monitor out of pocket dollars for all Medicare Part D beneficiaries. Ensured compliance with the Centers for Medicare & Medicaid Services (CMS) regulations through quality control monitoring, managed Health Plan Management System (HPMS) memos and online updates, as well as participated in CMS User Group Call. Created all training materials, created and maintained standard operating procedures, trained, and tracked internal requests via internal tracking database.Provided audit materials and responded to all client inquiries.

Eagan, Mn

Maintained Coordination of Benefits (COB) and Medicare Secondary Payer (MSP) requests via internal reporting standards within internal claims system. Maintained preliminary Explanation of Benefits (EOB) plan to plan (P2P) functionality. Created and launched process improvements in addition to writing initial desktop procedure.

Master Of Science, Project Management

MS Project Management

Ba, Communication Studies