The services I offer as a virtual assistant include; general administration e.g. minute taking, setting up of filing systems, process flows and procedures, visual displays. Email management e.g, unsubscribing, setting up of folders and labels, help to reduce the size of your inbox, monitoring of inbox.Recruitment e.g screening of CV's and applications, recruitment liaison, response management & interviewing.Event management e.g organising birthday or office parties, booking travel & research.Client contacts, e.g. telephoning for customer service feedback, follow up calls, invoicing & chasing for payment.Lifestyle Management, e.g. help organising your home, decluttering, sorting paperwork, gift buying, research into best deals for utility bills etc.

My role as wellbeing services manager involved managing 2 teams of wellbeing workers across 2 sites. I was responsible for supporting adults with both functional and organic mental ill health. Some of the skills I used included; managing and motivating others, building networks and relationships with key stakeholders, problem solving, managing with limited resources, recruitment and development of new and existing staff and work scheduling.

In my role as senior operations manager, I was responsible for a department of 350 staff. The role involved ensuring domestic and foreign payments were made within service levels and in line with the regulatory frameworks. Whilst in this role, I developed skills in many areas, including; continuous improvement, process mapping, budgeting, staff recruitment, development and performance management, networking and building effective relationships and presentation skills.