Amanda Tharp Email & Phone Number

Cedar Rapids, Iowa, United States

Duties- Conduct business process research and create functional design documents to recommendinfrastructure updates in Oracle CC&B- Assist with creation of billing automation bots including system integration research, documentation ofstep-by-step processes, UAT, performance monitoring, audit compliance, and enhancement- Responding to complex customer billing inquiries and disputes using root cause analysis for resolution and prevention of future issues- Completing internal audits by creating queries in SQL and IBM Analytics- Continuous process improvement including process analysis, flow-chart and standard operating procedure creation, training material design, communication of changes, and overseeing implementation compliance- Utilizing Excel, SQL, and IBM analytics for manual invoice calculation and billing entry in compliancewith existing customer contracts, rate tariffs, accounting requirements, and state/local regulations- Managing documentation for individual project and customer-account reconciliation, billing disputes, contract/tariff changes, and communication- Educate internal and external customers on program offerings and self-service tools- NEB SharePoint creation and management to contribute to future department automation goalsAreas of Expertise- Asset Management- Auditing- Electric Systems Construction- Renewable Energy Construction- NHA Construction Projects- Natural Gas Conversion and Construction

Cedar Rapids, Iowa, United States

Cedar Rapids, Iowa, United States

- Assist external customers by initiating service requests, answering billing questions, providing web support, and coordinating emergency response for outage and emergency calls- Mentoring less-experienced staff through side-by-side training, floor-walking, roleplay acting in training sessions, and training material development- Educate external customers on program offerings and self-service tools- Support new MyAccount launch via User Acceptance Testing, led stand-ups throughout implementation, reported and tracked defects to development team

Cedar Rapids, Iowa Area

• Continue all past administrative duties• Supervise a staff of 20 individuals to ensure quality patient customer service and care• Conduct interviews for potential candidates and facilitate on-boarding with new staff• Perform audits to ensure quality and accuracy of Patient Meal Service• Complete employee coaching, disciplinary actions, and performance appraisals

Cedar Rapids, Iowa Area

Process department payrollManage all financial and personnel recordsProcess all department invoicesTrack and document hospital and department inventoryAcclimate and train new employees

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa Area

Bachelor'S Degree, Psychology, Organizational Sciences, And Business Administration

Activities and Societies: Phi Beta Kappa, Phi Kappa Phi, Psychology Club, Psi Chi International Honor Society, Sigma Beta Delta, Mortar.

Education record