Amanda Thurbide Email & Phone Number

Halifax, Canada Area

Project Lead, Technical Lead & Analyst tasks including; - Lead teams, build relationships, facilitate meetings, prepare schedules, identify tasks, risks, resources, coordinate efforts, prepare documentation, feature analysis, gap analysis, quality assurance testing, issue management, documentation - Collaborate with business units & technical staff as required for the implementation of enterprise software system upgrades, patches and enhancements. - Perform pre & post implementation testing to verify upgrades, patches or enhancements deliver required/expected functionality. Operational support tasks; - Tier-two user and application support - Document/manage/monitor application issues and fixes; - Administer application security user access; - Work with technical resources from external agencies in preparation for imminent changes and/or service disruptions - Scripting for desktop software deployment and/or provide input when automating the deployment of software - Adhere to change management process; documenting phases of a change; ie. Planning, Build, Test, Implementation, Post ImplementationProcess Improvement tasks; - Participated in the development/improvement of processes including, Change Management, Project Management Lite, CMDB structure, Knowledge Management

Halifax, Nova Scotia, Canada

Broad scope position managing our Microsoft tenant - Global Administrator of tenant with P2 licensing - Account Administrator / Owner of Azure EA Subscriptions - Self-directed in understanding and supporting our Azure and 365 environment - Researching, implementing and/or recommending Azure/M365 best practices - Advocating for responsible cloud adoption practices - Recommending and participating in Microsoft engagements - Work with Microsoft on support tickets - Implemented Microsoft’s Azure Enterprise-Scale Reference Architecture - Managing CSP Partner relationships - Work with cross functional teams and vendors - Prepare RFP requirements and score submissions - Azure subscription management - Microsoft Teams management - Azure and Azure AD Identity & Access Management - Familiarity with various M365 administrative portals - Setup and testing of Self-Service Password Reset (SSPR) - Transitioned from legacy Per-user MFA to Conditional Access enforcement scoped to groups - Deployed Azure Policies and managed exceptions - Enabled Combined SSPR/MFA Registration Portal for our users, Tested and documented experience - Worked with Microsoft to facilitate our PowerBI tenant move from US to Canada - Managed Conditional Access Policies - Configured the 365 side of OneDrive for Business and made security/policy recommendations - Microsoft Teams integrations for Adobe Sign and Envoy Visitor Management - Azure AD User & group management - Utilized Azure AD Identity Protection policies and addressed risk detections - Made recommendations on improving our management of Privileged Roles by utilizing Azure’s Privileged Identity Management - Created a working group to address industry recommended security controls and underutilized features included in licensing

- Created and maintained Facebook Business Pages - Created and managed various types of Facebook Ad Campaigns across multiple Ad Accounts - Used various tools to create marketing materials - Procured domain for website and email marketing campaigns - Procured sales funnel and managed leads

Leadership role in planning the Inaugural 2015 MISA Atlantic 'Navigating Change' Conference Committee Planning; - Worked diligently with core team of about ten people to deliver a successful two day conference that had about 200 people in attendance including the volunteers and trade-show exhibitors - Proposed selected conference theme of ‘Navigating Change’ - Tabled ideas during committee meetings - Made suggestions around key aspects of the conference that were ultimately executed - Performed site visits and participated in preparatory ‘run-throughs’ - Worked directly with vendors, entertainers, caterers - Solicited quotes from tour operators, venues, caterers, entertainers, decorators - Negotiated contracts for evening events including venue, entertainment and catering - Solicited vendors for prizes and swag bag content - Reviewed materials prior to being sent for print - Promoted event via social mediaConference App tasks; - Using Crowd Compass’s event management software, designed the layout of conference app, prepared images for import, collected and manually input all data related to conference - Created information pages within the app for users to help reduce the need to seek out volunteers - Setup notifications in advance to remind attendees to rate their sessions and to visit our exhibitors, etc - Sole provider of attendee conference app support during conferenceRegistration tasks; - Created attendee lists used at registration desk - Identified batch design software for purchase and designed the delegate, volunteer, sponsor, speaker, vendor badges - Provided support & direction to MISA volunteers and attendees during registration

Provide technical support to municipal staff and outside users that also leverage our applications - Use support ticket software to manage user requests and incident - Manage network access in a Novell Netware environment - Troubleshoot, diagnose, resolve and/or escalate user support inquiries - Create SOPs for use by End User Support Analysts - Prepare technical support documentation for users and other service desk staff - Provide on-site technical support to Halifax Regional Council during council sessions

Halifax, Canada Area

Provided system, application and user support for several large clients in the logistics industry running their core business applications on IBM’s i5 iSeries platform - Streamlined daily technical operations to ensure fiscal reporting was performed on schedule - Provided support of the Port Information Management System used to manage the logistics of all containers being shipped & received via trains, trucks and ships - Provide EDI support using Inovis Trusted Link software including; the setup of trading partners and communications using AS2, FTP & VAN; testing the exchange, monitoring transactions for translation errors/unmatched trading partners - User support in a Windows XP desktop environment using Active Directory and accessing the iSeries via IBM Client Access Terminal Emulation software - Performed off-site storage of backup tapes - SYSOPR role on iSeries plus extended system access - Scheduling and/or submission of batch & interactive jobs including fiscal reporting - Log tickets in help desk software when providing technical support - Built the category structure, customized fields and created rules within the help desk software used by support staff - AD/VPN/Email/AIX account troubleshooting & management - Managed the business critical in-house document management servers, applications and content - Maintain high degree of knowledge and expertise of applications through ongoing communication with vendor and self-directed approaches

Halifax, Canada Area

Regional Squirrel Point of Sale Implementation/Support Specialist, the only implementer and support person in the Atlantic region.  Coordinate client installations including ensuring staffing overlaps are minimized, ensuring client needs are met and project timelines are achieved. Configure system/database per client requirements, including menu and floor plans. Schedule and conduct management training and/or server training in office, on-site Contacts new clients to exchange information pertaining to the implementation of the Squirrel system and to coordinate the implementation process. Collects all pertinent information regarding the client’s menu and floor plans. Provide live day on-site or remote support coverage and schedule onsite inspections when necessary. Support client with questions and concerns during the implementation and immediate Post-installation periods. Network cabling Provided technical support for all versions of Squirrel POS including legacy installs Travel to client sites to perform implementation, training, and live support regionally. Complete a pre-installation checklist and ensure everything is functioning/configured properly.  Responsible for maintaining the following;• Training Implementation guide• Live day Support checklist• Pre-installation Checklist