Amanda T. Email & Phone Number

New York, Ny, Us

Customer Journey & Strategic Leadership:- Drove a customer engagement initiative with the Compass Coaching Marketplace, a platform that generated $10M in revenue within its first year by delivering curated third-party coaching services.- Implemented a data-backed feedback loop, which led to a 18% year-over-year increase in user engagement by integrating customer insights into platform updates and feature enhancements.Team Development & Operational Leadership:- Scaled the Customer Support team from 2 to 22 professionals, establishing core competencies in customer journey alignment and data-driven tracking for engagement improvements.- Pioneered a platform fluency program for over 2,400 employees, increasing product knowledge by 38%.

New York, Ny, Us

Strategic Leadership in Go-to-Market & Sales Enablement:- Spearheaded the go-to-market strategy for Compass Concierge, a service that scaled nationwide and drove approximately $43.5 billion in listing volume by enhancing home-selling experiences through pre-sale staging and other services.- Led feedback loops for SaaS product offerings, resulting in 90% adoption of the revamped Collections tool within three months, showcasing the effectiveness of customer-centric improvements.Customer Success Innovation & Relationship Management:- Conducted hundreds of customer interviews and tech demos, facilitating a customer-centric product roadmap and influencing product features that align with customer goals.- Increased adoption of our “Listing Presentation” product (a key tool) by 26% across 12,500 users by proactively gathering and integrating customer feedback, enhancing both efficiency and product value proposition.

New York, Ny, Us

- Designed and scaled the "Agent as CEO" program, leading to a 96% satisfaction rate among surveyed participants and contributing $400,000 in direct revenue through increased customer loyalty and engagement.- Built a team of traveling facilitators to deliver in-person workshops across 15 key markets, achieving consistent program execution and engagement with over 5,000 customers.

New York, Ny, Us

º Championed Customer Success team on the West Coast, attaining impressive 98% customer retention rate, pivotal in fostering customer loyalty and satisfaction; played key role in increasing Compass' San Francisco agent population by 54%, contributing to substantial $1.5 billion in sales volume, evidencing customer experience and market growth expertise.º Instrumental in successful launch of Compass' flagship office in San Francisco, demonstrating operational leadership and strategic planning skills; co-managed the #1 real estate office in San Francisco for sales volume in 2017, showcasing ability in steering high-performance teams and achieving market-leading results.

New York, Ny, Us

º Spearheaded management of in-house Public Relations, Social Media, and Online Marketing departments at Douglas Elliman Real Estate, fostering collaboration and synergy across diverse teams to maintain cohesive brand messaging.º Guided brand communication efforts, ensuring consistency in messaging across all platforms, enhancing customer experience and brand perception in competitive Los Angeles real estate market; oversaw integration and optimization of digital marketing strategies, including social media and online campaigns, resulting in increased brand visibility and engagement, while managing public relations to bolster company's reputation and market presence.

º Managed diverse range of personal and professional affairs for Guess Marciano family, ensuring attention to detail and confidentiality in all aspects of estate management; coordinated team of household staff, streamlining operations and maintaining high standards of service.º Handled complex travel arrangements and schedules, ensuring seamless experiences for family; managed family's charitable initiatives, enhancing their philanthropic presence, and oversaw media relations.

Los Angeles, Ca, Us

º Masterminded full lifecycle of event management, from initial concept to successful implementation, ensuring client visions were translated into memorable experiences; navigated client communications and contract negotiations, coupled with strategic vendor management, to optimize budget efficiency and service quality.º Directed diverse team for event staffing, managed invoicing and payroll, and coordinated travel and logistics, underpinning each event's success with meticulous planning and organization.