Amanda Trapani Email & Phone Number

Towson, Maryland

Manage departmental budget, expenditures, and software licensing contracts. Plan, coordinate, and execute hardware and software upgrades. Administer LAN and maintain Windows 2012/2016 virtual server environment. Direct the school's technology committee to develop a strategic long range educational technology plan.Spearheaded project to upgrade the school's Internet connection from cable modems to a dedicated 300MB fiber circuit.Developed a technology support course for upperclassmen to engage in a hands-on learning experience with various independent support tasks.

Bel Air, Md

Baltimore, Maryland Area

Incorporated computer architecture and networking concepts into 4-year STEM curriculum.Empowered STEM students to develop basic Java applications and create 3D design projects.

Manage help desk support staff and lead all network infrastructure projects. Manage departmental budget, expenditures, and software licensing contracts. Plan, coordinate, and execute hardware and software upgrades. Administer LAN and maintain Windows 2008/2012 server environment. Collaborate with the administration to develop three-year strategic technology plans.Spearheaded project to upgrade wireless network infrastructure to Aruba wireless 802.11c and improved school’s wireless coverage by 50%.Implemented 1:1 student technology program with the deployment of 350 iPads.Improved school-wide communication and collaboration by transitioning 375 employees and students to Office 365.Initiated and developed new procedures for Help Desk documentation, including a comprehensive knowledge base to improve Help Desk efficiency.

Provided hardware and software support for 600 company workstations. Handled a large volume of support phone and email requests from salesmen and other field employees. Managed workstation inventory, software deployment packages, and user service requests with Track-It. Administered and managed enterprise anti-virus and firewall protection with McAfee E-Policy Orchestrator Server. Improved our IT department’s collaboration process and team dynamics by designing a site using Windows SharePoint Services 3.0 to manage our team calendar, vendor contacts, discussions, and a knowledge database for our technical documents. Led project to ensure every remote client had the most updated version of McAfee anti-virus and host intrusion prevention software to increase client security protocols.

Install, setup, and monitor local area network (LAN). troubleshoot hardware and software issues on PCs and laptops, recommend IT equipment purchases, administer and deploy new PCs, maintain network devices; such as, hubs, switches, backup tapes, UPS, develop and maintain internal company web pages using VBScript, HTML, and JavaScript, configure phone extensions and voice mailboxes on the Norstar phone system and monitor call detail recordingTested and deployed WSUS to increase OS security for 6 servers in local data center and 60 local office computers.Coordinated project to bridge two office switch rooms together using existing fiber lines, media converters, and switches to enhance office network connectivity.Developed an interactive change management form for server and backup requests, which submitted form contents via email and added the information to a backend SQL database.

Coordinated resources to solve hardware and software problems, developed documentation for support solutions, worked with 1st level help desk team and with 3rd level server support team, maintained and supported 180 Compaq Proliant series servers, exposure to server rack organization and CAT-5 cable management procedures, created and deployed Windows 2000 and 2003 server images

Provided hardware and software support for 175 faculty, staff, and lab computers, maintained Microsoft Access database for school’s computer equipment, monitored and assisted tech scholarship students with the hardware and software installation and configuration of thirty lab computers, created and managed user and email accounts