- Supervised and continuously improved the e-learning product experience from development to maintenance.- Prioritized customer service excellence, ensuring efficient and effective responses to client needs.- Maintained direct communication with clients through various channels, providing high-quality support and fostering positive relationships.- Provided technical support to clients, resolving issues related to payments and product usability.- Assisted in sales calls and followed up with potential clients to ensure a personalized experience.- Managed monthly client payments, identified potential issues in the process, and prepared reports for management.- Ensured the quality of course content and the smooth operation of the product through regular evaluations and enhancements.- Monitored company websites to guarantee effective operation and an optimized user experience.- Coordinated team meetings to ensure timely project task completion within established quality standards.

Exchange Program ParticipantMaryland and California, USAParticipated in a three-year work and study exchange program: two years in Maryland and one year in California. Immersed in American culture by living with host families (one in each state) and receiving a scholarship to attend courses at American educational institutions. Completed 45 hours of childcare work weekly, gaining practical experience. Enhanced skills in intercultural communication, adaptability, independence. Achieved fluency in English.

Responsible for verifying critical data and creating records for raw material suppliers and clients. Performed maintenance and updates on these records to ensure they were always current and ready for future negotiations.

- Managed the employee onboarding process, including issuing, renewing, and terminating employment contracts.- Facilitated new employee integration by presenting company benefits and policies, and assisting with contract and employment record signings.- Supported termination processes and recruitment and selection activities.- Provided assistance and support to employees regarding internal procedures and contributed to various internal departmental activities.

- Managed initial public interactions, including reception, triage, and referral, ensuring each patient was directed to the appropriate professional efficiently and systematically.- Provided phone support to the public, addressing inquiries related to appointments.- Assisted in organizing physical and digital files.