Amanda Vickery Email & Phone Number

Manchester, Nh

Implement time critical client plan changes and ensures accuracy across several independent business systems delivering core business product for returning customers.Performs Quality Control for other teammates to streamline the process within the department and pin-point areas that need improvement.Subject matter expert and critical point of contact for troubleshooting plan build questions.Facilitates new hire training and ongoing mentorship.

Manchester, Nh

Updated multiple databases to maintain data integrity to facilitate reporting and generate renewal documents.Actively conducted research and collected data to promote continual process improvement to meet business and client needs.

Manchester, Nh

Worked directly with several external vendors to create, test, and standardize large data file formats to significantly improve plan delivery timelines via processing automation.

Manchester, Nh

Processed client renewals for all lines of service through multiple business systems for a client base of approximately 5,000 clients. Updated multiple databases to maintain data integrity to facilitate reporting and generate renewal documents.Wrote and maintained the first Standard Operating Procedures for the business critical renewal process.

Manchester, Nh

Accurate and timely processing of a wide variety of HIPAA sensitive client files, primarily focusing on participant enrollment and payroll files while understanding specific client requirements. Coordinated all client files including eligibility, enrollment and payroll through multiple internal processes and departments.Responsible for data integrity in Salesforce to generate reports and create renewal documents for full client base. Created the original Standard Operating Procedures document.

Concord, Nh

Produced several high priority event projects with time sensitivity.Reconciled monthly deposits and generated reports thru QuickBooks providing accurate information.Oversaw all incoming and outgoing mail, job postings, built social media presence and coordinated all outgoing membership materials which resulted in an increase of membership.

Westford, Ma

Successfully promoted event by establishing strategic relationships with 300+ area-wide businesses by negotiating terms for placement of promotional materials to maximize marketing of event.Recognized by President for key role in contributing to highest sales revenue in 11 seasons.

Generated and distributed daily, weekly, monthly, quarterly and annual subscriber reports to identify business trends.Maintained subscriber information database including data processing efficiency improvements, quality assurance and customer trend analysis.Designed and maintained several high-priority reports in support of the executive and management teams.Ensured cross team communication and coordination to ensure timely delivery of reports.

Manchester, Nh

Promoted from Claims AssociateImproved efficiency of quarterly reporting from 5 weeks to 3 days through database development.Designed and developed the first training manual.

Manchester, Nh

Provided admin support, including managing and processing claims, for 8 dedicated case workers. Added value by resolving insurance billing inaccuracies.

Bachelor Of Science - Bs, Information Technology

Certificate, Accounting And Finance

I have successfully completed training for Advanced Excel, SAP, Crystal Reports and QuickBooks.

National Career Readiness Certificate, Workplace Hard Skills, Gold

Completed a 60-hour course in workplace Soft Skills and earned a Gold level certificate in Hard Skills which include reading, math.

Certificate, Microsoft Access Ii, Certificate Of Completion