Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone calls as easy to manage as any other business workflow—accessible, transparent, and collaborative.

#1 CSM EMEA 2023 with 103% NRR2024 President's Club attendeeWiser Elites Top 5 in CSM category• Managing 70+ clients: overseeing account operations, fostering relationships, and maintaining high service standards• Partnering with Sales and Onboarding teams for smooth client transitions, understanding client needs, setting goals, suggesting optimisations, and conducting detailed Quarterly Business Reviews to analyse accounts and plan ahead• Utilising KPIs to detect portfolio risks, providing weekly reports with action plans and progress, including account mapping and multithreading opportunities.• Managing expansion opportunity pipeline, identifying upsell/cross-sell opportunities, leading discovery calls and demos, managing objections, forecasting• Strategically managing contract renewals, negotiating for value, and converting licenses to mitigate risk

• Meeting with clients to understand their needs and wants to inform product development• Created new sales and marketing funnel on HubSpot, ongoing management and support• Organised and ran webinars to educate current and potential customers on recent client success stories• Coordinated multiple digital marketing campaigns and tripled average monthly web traffic • Assisted in recruiting, onboarding and orienting staff

• Exceeded opportunity and revenue targets during my ramp period• Consistently met and exceeded monthly revenue targets• Worked with the SalesOps team to improve Salesforce workflows for SDR team

• Reached a milestone for my opportunity targets and was promoted to Specialist• Consistently met weekly opportunity targets

• Exceeded weekly and monthly targets during my ramp period• Passed all necessary product and skills certifications on the first attempt

• Helped place and deploy over 80 chefs and cooks to Australia• Owned 20 restaurant accounts as the main point of contact. Ran cross-functional operations from campaigns, events, and applications through to liaising daily with consulates, gaining sponsorship accreditation, arranging travel for new staff and onboarding them into new jobs• Reduced the time spent on processing applications by 50% by implementing a new tool to receive and track applications• Assessed 50+ applications per day against immigration requirements• Built and documented team workflows for candidate and client lifecycles• Planned and executed monthly seminars and training assessments overseas• Successfully managed candidate and client expectations when immigration delays caused business-critical issues

• Reduced time executives spent in meetings by 40% using diary management methods• Successfully planned of company off-sites and end-of-year events• Supported the founder by attending due diligence meetings for the sale of the business