As part of the Organizational Readiness & Organizational Change Management team part of a highest priority project to bring Medicaid IT operations in-house to BCBS Minnesota, served as the Senior Scrum Master and Delivery Lead for the teams. The team was responsible for overall readiness for the project to go live on 1/1/2024.Senior Scrum Master:Organized the team by their main categories to support the project: Security, Training, User Acceptance Testing, Training, and Hiring for the project with the internal team and the project's main vendor.Managed the team's work in Jira through weekly review meetings with the team and gathering work from the individual team members, including higher-level and task-based work.Planned all Quarterly Product Increment work with the team for presentation to the Project Leadership during PI Planning throughout the year.Created and maintained weekly reporting for the Project team on team progress toward milestones, accomplishments, upcoming events, and risks/dependencies.With my Scrum Master peer team, shared learnings and best practices to help educate and support each other.Supported and coached the Associate Scrum Master assigned to me on Agile Practices, time management, and work delivery.Delivery Lead:With Project Leadership and other Delivery Leads, gained consistent updates on a program level, and communicated such back to my Team Lead.Resolved and communicated any questions for Org. Readiness back to the Delivery Leads, and helped resolve obstacles or blockers.Scheduled and facilitated monthly Org. Readiness Check-In meetings with the 13 workstreams dedicated to the project to maintain and help drive resolution to any questions/impediments, and removing blockers and communication gaps with the teams.

Provided Agile Coaching to support in the startup's development of the minimum viable product and continued iterations via Product Owner coaching and mentoring. Led team through multiple Agile processes to improve the company's delivery, such as Retrospectives, SWOT analysis, and mapping process flows.Built and documented the company's processes, utilizing Process Management documentation methods (process swimlane map). Built the Process “Playbook," with recommendations to improve scalability and sustainability.

Scrum Master/Project Manger for large project of JBS Solutions' client: Set up the Agile teams for both JBS and the client by creating and implementing the team interaction structure, facilitated the discovery and execution process of the project, managed the teams' work through Jira, worked with Delivery Leads to create and maintain a healthy backlog of work, and facilitated all Agile ceremonies.Member of the Agile Community of Practice, focused on building the Agile community across the company and level-setting Agile practices by coaching other Scrum Masters on Agile methodologies.Embedded in the Onboarding process for new IT employees for my assigned projects, giving them guidance on Agile practices and coaching team members toward understanding Agility.

Senior Scrum Master in the Global Data Tribe for Data Build/Data Architecture squads, as the organization transitioned to AgileWorks, a Spotify-modeled Agile framework.For both squads, in addition to typical Scrum Master duties:Successfully implemented the Waterfall to Agile transition through coaching and mentoring team members, with all included startup activities (squad norms, new squad names, definitions of done and ready, project roadmaps and value trees, etc.)Continually partnered Product Owners to build healthy backlogs of 4-6 weeks worth of project work for the squads, plan quarterly backlogs and roadmaps, and prepare for presenting new Initiatives to the Investment Committee for funding approval utilizing Jira and Jira Align softwareKept Squad members focused on tangible measurements delivery and of squad and Tribe KPIs; encouraging cross-training and self-sufficiency within squad members by determining problems and outlining solution steps for the teamsBuilding/documenting new processes in the AgileWorks structure for handling work visibility and maintenance, building a data catalog, and continuing to organize the teams’ structure and delivery outputs within the teams and on shared internal websitesProvided Agile coaching to Scrum Master peers and Leadership by mentoring employees in new roles, and guiding them toward sustainable, scalable solutions within the Agile framework

Scrum Master/Change Agent for an IT Delivery Program Team with a goal to transition the program team from Waterfall to Scrum/Kanban in a specific timeframe. Provided training to teams on Agile foundations/mindset change to work as an Agile team by Coaching and Mentoring team members on all levelsTrained the Team Leads, Product Owners, and Tech Leads on Agile methodology and Coached them in their roles and team interactions throughout the transformation Collaborated with the teams to establish Team Norms, Definitions of Ready and Done, Audit compliance strategies, and securely storing audit documentationProvided servant leadership by facilitating ceremonies, keeping communication stable within and outside the team, removing impediments, and escalating issuesTrained the team on Agile-related tools, i.e. Jira, Jira Align, Confluence, and MS Teams Developed relationships with outside groups to accelerate response times, as well as making contacts with teams to investigate new tools and processes to boost the teams’ efficiency Anticipated potential risks with new projects, and escalated/resolved impediments that arose Coached and mentored fellow Scrum Masters on Agile methodology by increasing awareness of team value delivery, monitoring morale, communication methods, and information gatheringAchievements: Guided the MCID Program team from Waterfall to Agile with a measured assessment of the team’s current state, and created strategic options for the team leads and local leadership to consider. With this, the team was able to transition by approximately 80% within 3 months.

Servant leader for several diverse teams spanning marketing, data analysis, and business analysis teams.Instilled Agile methodologies and practices to seven teams, successfully implementing all ceremonies and work management.Served as "the grease and the gas" to the teams by removing impediments, escalating issues to appropriate partners and leaders when needed, and removing distractions that impeded teams from focusing on their business-critical work.Provided teams with compassionate encouragement, Agile coaching, mentoring, and energetic motivation to do their best work, relying on their subject matter expertise.Successfully built and maintained relationships with internal and external partners to encourage cross-functional completion of business goals.Influenced leadership - from managers to senior leadership - to align with Agile methods through coaching, to remove impediments and improve team autonomy.Worked in lock-step with Product Owners on business goal achievement, and assisted in generating and maintaining achievable backlogs of work in three-month increments in Scrum and Kanban styles.Achievement: Re-oriented the organization's Scrum Master Community of Practice, moving to a more focused platform for peer-to-peer experience sharing and support via Agile Coaching and Facilitation methods.

Retail Card Partnerships Marketing: Steward of the creative build delivery for two retail marketing groups, and guided internal and external teams to accomplish retail marketing materials on aggressive deadlines. Collaborated with both teams on pain points hindering delivery, and:Influenced re-orienting the morning meeting to a daily standupWorked with Scrum Master to create refinement-style meetings for upcoming work to involve partners earlier in the marketing process for risk mitigationEducated the other four marketing teams on the retail execution process and worked on improvements to close gaps causing delivery delaysAchievements:Identified several opportunities for teams to continue Agile education and training and recommended company-provided training, leading to increased cross-functional team knowledge.Implemented cross-partner collaboration through earlier planning engagement, reducing redundant and ineffective meetings by 30%. Redefined the Retail teams' engagement with the Spanish-to-English translation services department, taking the direct mail translation process down by 5 days.

Served as Process Manager/Agile Change agent for four Outbound Marketing Digital channels transforming from Waterfall to Agile, managed the processes for the teams, and oversaw the channels' marketing agency involvement. Shared a hands-on leadership role supporting the teams through the transition with great energy and positivity, provided senior leadership with frequent updates on transformation status, and coached partner teams on the journey. Aligned creative resources for building and testing marketing materials, per business prioritization.Achievements: Influenced Legal team to review all Search Engine Marketing and Affiliate Marketing copy on a quarterly basis, reducing Legal review time per campaign by 5 days.Collaborated with team on an SEM remediation process, after finding discrepancies and errors in required audit approvals. This reduced marketing build time by 5 days. Provided in-depth training to new creative agency members working with the teams, enabling them to immediately begin working.

Supported the digital High Impact Display card acquisitions channel by monitoring the team’s daily operations and partnership with an external creative agency, resolved process impediments, and streamlined interactions with the agency.Integrated the new creative agency to Capital One, providing education on build processes, company accesses, and tools needed to share files.Facilitated quarterly process reviews to highlight any breakdowns, inefficiencies, or needed improvements.Performed root cause analyses and retrospectives on campaigns with the Capital One and agency teams, providing valuable lessons learned and process improvements.With team, promoted more frequent agency collaboration with a bi-weekly touchpoint, reducing one-off meetings by 30%.

Responsible for ensuring correctly executed business intent in the Telephone, Direct Mail and Website platforms; reviewed marketing materials for consistency, accuracy, grammar and spelling, and adherence to Federal finance regulations and compliance.Created education materials for team members on efficient feedback on marketing materials, reducing meeting time by 25%.Served as the liaison and Subject Matter Expert between theProcess/Editor team and several business partner teams, educating team members on the creative build process.Trained new team members on the build process by simplifying complex processes into achievable learnings, expediting training time.Monitored team members for any knowledge gaps, and provided additional training.