Amanda Zook-Mills Email & Phone Number

West Palm Beach, Florida, United States

Lawrenceville, Ga

-Administer procurement of all goods and services.-Identify and obtain quotations from selected sources.-Compare costs and meet with vendors if necessary.-Evaluate and purchase supplies and services based on established policies and regulations.-Verify all purchase orders for appropriately selected sources. -Obtain required approvals. -Forward purchase orders to suppliers.-Commit costs in Sage and track purchase order in spreadsheet. -Issue change orders as needed. -Maintain open communication with accounting. -Keep information accessible by sorting and filing documents.-Set up credit accounts with vendors.-Route invoices for approval to original requestor.-Send approved invoices to AP.-File invoices in job folders.-Order goods such as office supplies on a continuing basis in order to maintain certain inventory levels.

Lawrenceville, Ga

• Procurement and Supply Management. Completed and passed purchasing fundamentals course. Proofread purchase requisitions for errors and omissions and sent to Director QA for approval. Printed approved PO’s and maintained PO files. Managed inventory for office supplies and promotional items and ordered more supplies as needed.• Business Development and Sales. Worked with account managers to update opportunities, contacts and accounts in SalesForce. Created Strategic Account Plan template in Excel with VP of Business Development which is currently being utilized by all account managers. Continually updated nuclear outage report with expected outage dates and durations in conjunction with the Recruiting Manager.• Office Management. Assembled 2014 and 2015 project folders to stay consistent with quality standards. Acted as notary public for office in order to certify documents, witness events and preform additional related duties. Kept record of laptops assigned to field workers by creating and maintaining spreadsheet. Researched Smart Search applicant tracking system and presented findings to the VP of Nuclear Operations and VP of Industrial Welding.• Marketing and Creative. Developed a social media pilot with a peer and presented the pilot to the Chief Operating Officer for consideration of implementation. Designed trailer wrap for three large trailers, pop-up banners for trade shows, brochures, handouts and multiple posters for the office with assistance from the Marketing Manager. Sent out Constant Contact campaigns to potential customers. Morale and Engagement. Created an Appreciation board for co-workers to post thank you notes to others. Initiated monthly celebration to recognize birthdays and work anniversaries. Assisted with Toys for Tots and United Way Shoebox Project. Organized company’s 10 year anniversary cookout, Thanksgiving and Christmas gatherings.

Braselton, Ga

Record data for each employee, including PTO, absences and tardiness in ADP eTime.· Generate counseling documents for attendance-related incidents.· Conduct exit interviews and employment termination paperwork.· Answer questions regarding hourly wages, benefits, internal job openings and other pertinent information.· Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.· Explain human resources policies, procedures, and laws.· Process and review employment applications to evaluate qualifications or eligibility of applicants.· Interview job applicants to obtain and verify information.· Conduct reference or background checks · Process hiring-related paperwork including I-9, tax forms and WOTC documentation.· Conduct new employee orientations.· Prepare badges and perform other security-related duties.· Review ADP eTime to detect and reconcile payroll discrepancies.· Issue employee paychecks and statements of earnings.

Gainesville, Ga

· Act as liaison between patients and medical staff.· Release information to persons or agencies according to regulations.· Greet and log in patients arriving at office.· Enter data, such as demographics, medical history, diagnostic procedures, or treatment into computer.· Schedule appointments for patients and update physicians’ calendars.· Document patient behavior, complaints, or physical symptoms to physicians.· Contact medical facilities or departments to schedule patients for tests or admission.· Assist patients or family members in adhering to treatment plans, such as setting up appointments, explaining medication dosage instructions, or providing support.Maintain confidentiality of records relating to clients' treatment.· Intervene as an advocate for patients to resolve emergency problems in crisis situations.· Perform general office duties, such as answering telephones, taking messages, or completing insurance forms.· Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with physicians.· Post medical insurance billings.

Bailey International, LLC Knoxville, TN Senior Customer Service Representative, October 2009 – April 2011· Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.· Consult with production, sales, shipping, warehouse, or carrier personnel in order to expedite or trace shipments.· Refer unresolved customer grievances to designated departments for further investigation.· Answer customers' questions about products, prices, availability, product uses, and credit terms.· Solicit sales of new or additional services or products by recommending merchandise that will meet customers' needs.· Inform customers by e-mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.· Assess training needs through interviews with employees.· Analyze training needs to modify and improve existing programs.· Develop and organize training manuals and multimedia visual aids.· Organize customer service team monthly meetings to discuss concerns, spotlight team members’ successes, recommend helpful reading and training materials, and arrange team building exercises.

GreenBank Rogersville, TN Bank Teller, July 2008 – June 2009· Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.· Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.· Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.· Prepare and verify cashier's checks.· Carry out special services for customers, such as ordering bank cards and checks.· Resolve problems or discrepancies concerning customers' accounts.· Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.· Monitor bank vaults to ensure cash balances are correct.· Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.· Work independently at small drive through banking branch on rotating weekends.