Accountable for providing direct output support to the Senior Executive and Leadership teams on matters related to the successful management and smooth functioning of the large Operations teams spread across multiple geographical regions/sites.Key responsibilities include -• Coordinating business planning process, including initiative prioritization and alignment with business strategies and objectives• Developing business and financial analysis, preparing and implementing financial budgets and ensuring that the department is on track to meet its financial goals• Leading special projects and assignments with the focus of executing against the business strategy• Organizing and coordinating senior leadership meetings, business reviews and corporate events including townhalls, brainstorming sessions and executive meetings and maintaining close oversight on the action plans and key deliverables• Maintaining business management calendar of key activities and deliverables and ensuring that all the milestones are met in a timely manner• Developing strategic presentations and key communication messages for senior executives• Coordinating the tracking, analysis and reporting on the key initiatives in support of daily operations, continuous improvement and business strategy and objectives• Providing leadership to internal committees to successfully drive various community level fundraising campaigns and employee satisfaction efforts• Coordinating and overseeing activities related to the Business Continuity Management Program and ensuring timely completion of all milestones • Frequent interaction, liaison and partnering with cross-functional groups like Human Resources, Finance, Business Controls and Technology when developing business plans, conducting financial analysis and monitoring progress against initiatives• Facilitating the business readiness planning and strategy for compliance audits and coordinating and supporting the audit activities and process

As the leader of the Project Management team, provided project implementation and continuous improvement support on initiatives ranging from process, product, policy and technology improvements to large scale system implementations. Key responsibilities included -• Providing strategic and tactical leadership to the team of Project Managers and Project Leads to ensure successful and timely delivery of functional enhancement projects• Recruiting, developing and coaching direct reports located across the 3 sites to enhance performance• Partnering with various internal and external functional groups to execute on initiatives and to improve process design and delivery• Engaging stakeholders at various stages of project life cycle to enable transparency, optimization and feedback process

Managed a team of Operations Managers and Business Analysts that provided operational and analytical support as part of project implementations.

Provided subject matter expertise, operational and analytical support on initiatives and projects.

Managed an outsourced inbound tele-banking operations centre of over 300+ FTEs for a leading retail bank in UK