• Responsible for researching and designing the framework for automating user-interface testing using Microsoft Test Manager• Uncover, document and report bugs and errors in a complex, multi-user cloud based enterprise application• Develop test cases to ensure all scenarios and edge-cases are accounted for and thoroughly evaluated• Work in an Agile development and Scrum team environment• Collaborate with Business Analyst, Developers and User Experience teams to plan, design… Show more • Responsible for researching and designing the framework for automating user-interface testing using Microsoft Test Manager• Uncover, document and report bugs and errors in a complex, multi-user cloud based enterprise application• Develop test cases to ensure all scenarios and edge-cases are accounted for and thoroughly evaluated• Work in an Agile development and Scrum team environment• Collaborate with Business Analyst, Developers and User Experience teams to plan, design, conduct requirements analysis and estimate time on tasks• Compare and analyze data output from different versions of the product• Update and record Known Issues Document with bugs found as well as workarounds identified • Plan and setup test designs, scenarios and environment for usability testing• Streamline and automate data input by developing scripts that produce user records Show less

• Completed multiple projects and IT Service Requests by using exceptional organization and multi-tasking skills to handle competing priorities and meet deadlines• Increased company productivity by creating and updating how-to docs that explained steps to follow to complete company specific tasks• Used written communication skills to write various reports for the management team• Utilized troubleshooting, problem solving and research skills to complete various IT Service Requests… Show more • Completed multiple projects and IT Service Requests by using exceptional organization and multi-tasking skills to handle competing priorities and meet deadlines• Increased company productivity by creating and updating how-to docs that explained steps to follow to complete company specific tasks• Used written communication skills to write various reports for the management team• Utilized troubleshooting, problem solving and research skills to complete various IT Service Requests submitted by employees to resolve issues with IT infrastructure• Conducted IT orientation for new hires by leading training sessions on various company IT systems• Monitored system security and diagnosed threats on over 150 company computer equipment• Collected and analyzed data to purchase appropriate and cost-effective IT equipment• Through proactive approach, helped increase accuracy and accountability in the organization by designing, writing and implementing various IT procedures• Set-up meetings with other Departments to improve company procedures• Set-up employee accounts for new hires and disabled accounts of exiting employees Show less

• High level of commitment to succeed allowed me to surpass my all quarterly goals in 5 different categories by at least 150% each quarter• Effectively problem solve issues members’ are having with their banking• Developed effective relationships with employees in multiple departments, offices and branches• Write letters, memos and correspondence to members or on members’ behalf• Open Term Deposits and GICs• Answer member questions about various financial products and… Show more • High level of commitment to succeed allowed me to surpass my all quarterly goals in 5 different categories by at least 150% each quarter• Effectively problem solve issues members’ are having with their banking• Developed effective relationships with employees in multiple departments, offices and branches• Write letters, memos and correspondence to members or on members’ behalf• Open Term Deposits and GICs• Answer member questions about various financial products and services• Mentor, train and coach employees Show less

Provide exceptional customer serviceAttention to detail: process transactions with 100% accuracyExceed all of my quarterly sales goalsUtilize CRM software to track customer relationships and interactions

• Appraised employee performances and provided constructive feedback• Coached employees on their weaknesses • Communicated daily with front-line managers and various stakeholders• Wrote Disciplinary letters • Designed, wrote and implemented company policies and procedures - ensured policies were clear, impartial and enforced• Managed multiple projects and assignments• Updated employee status changes• Maintained and updated 400+ employee records• Initiated… Show more • Appraised employee performances and provided constructive feedback• Coached employees on their weaknesses • Communicated daily with front-line managers and various stakeholders• Wrote Disciplinary letters • Designed, wrote and implemented company policies and procedures - ensured policies were clear, impartial and enforced• Managed multiple projects and assignments• Updated employee status changes• Maintained and updated 400+ employee records• Initiated employee wellness program• Collected and analyzed data to compile bi-weekly employee reports • Voted the 'Best Team Player’ Show less

• Investigated BCAA`s existing performance appraisal process• Conducted a needs analysis to find what the company wants in a new system• Did market research of available vendors to find a suitable appraisal system• Recommended an appropriate appraisal system• Created an effective implementation plan for the recommended system