IT Support Engineer at Add Connections LLC (Bur Dubai, UAE) June 2015 to October 2016Duties/Area and Responsibility- Provide Server and Systems, Laptop Support to clients have more than 100+ users support.- Maintain all systems and Servers Backup are working without Errors and make sure it’s backed up.- Maintain Windows OS in Workgroup and Domain Environment.- Firewall SonicWALL, Cisco, Dreytek, installation and configuration as VPN,CFS, VLAN, DHCP, Port… Show more IT Support Engineer at Add Connections LLC (Bur Dubai, UAE) June 2015 to October 2016Duties/Area and Responsibility- Provide Server and Systems, Laptop Support to clients have more than 100+ users support.- Maintain all systems and Servers Backup are working without Errors and make sure it’s backed up.- Maintain Windows OS in Workgroup and Domain Environment.- Firewall SonicWALL, Cisco, Dreytek, installation and configuration as VPN,CFS, VLAN, DHCP, Port Forwarding, Monitor traffic- Administration of server 2008, 2012 in Domain and Workgroup as per call from client provide on-site if possible Remote support.- More than 10+ AMC clients assigned for maintain their IT Infrastructure (Networking and Systems) And their Issues such as Wi-Fi, LAN, WAN, Printers, Laptop & Desktop Slower, Viruses, Emails, Applications Microsoft Excel, Word, Outlook, and other application software.- Check all systems are updated automatically as well as Windows updates and Software.- Microsoft Office 365 Administration and installation for users.- Installation of Applications such as ERP and CRM software Sage, Focus, Matrix and contact withSoftware vendors as well as to get support.- Site Survey for new sites and check appropriate requirement of customers and provide them best Solution.- Provide MacBook support for installation of OS X and applications as user’s requirements.- Proper Documentation for all systems Inventory network Devices and Printers.- Maintaining proper Documentation of Product Licenses and keep files of Technical Details and Configuration in Organization Infrastructure Show less

• Installation configuration and maintenance of Google Apps Mail Server with Outlook 2007, Outlook 2010 and Outlook 2013 for Users.• Maintaining Active Directory Database (backup & restore)• Diagnose and resolve technical issues.• Installation of Auto Desk Products like AutoCAD, 3DS Max, Solid Works etc.• Installation of Focus (Accounts Program) local and through VPN, provide the• Permissions to user’s as per their requirements.• Configuration of DHCP Servers, DNS… Show more • Installation configuration and maintenance of Google Apps Mail Server with Outlook 2007, Outlook 2010 and Outlook 2013 for Users.• Maintaining Active Directory Database (backup & restore)• Diagnose and resolve technical issues.• Installation of Auto Desk Products like AutoCAD, 3DS Max, Solid Works etc.• Installation of Focus (Accounts Program) local and through VPN, provide the• Permissions to user’s as per their requirements.• Configuration of DHCP Servers, DNS Servers with Microsoft Server OS and Firewalls.• Undertake small to medium-sized IT projects as instructed by the IT Head.• Support and maintain MS Server/Desktops.• Setting up and configuring new laptops and desktops, Install authorized software to laptops and • desktops, Ensuring security and upgrades are applied and kept up to date on desktops & Laptops• Antivirus installation to all desktops and laptops.• Fault-finding to laptops and desktops.• Reporting faults and maintaining logs on servers, desktops and laptops.• Completing internal user moves including phones.• Ensure all logs for equipment and users are maintained.• Creating purchase requisitions for IT hardware/software.• Ensuring all software purchased licensing is recorded and maintained.• Exchange server mailbox maintenance including archiving mailboxes.• Setting up new users and disabling expired accounts in accordance with HR Requirements.• Installation and Designing Wireless and LAN/WAN Network.• Providing support for CCTV Camera and installation. Show less