Amandeep Singh Email & Phone Number

Toronto, Ontario, Canada

- Identify, diagnose, and resolve end-user and system technology issues across corporate technology estate.- Deploy computing and mobile hardware to end users across Canada, maintaining assets in IT Asset Management system.- Create and maintain incidents and service requests within IT Service Management system, adhering to ITIL practices.- Manage Level 1 and 2 technical support, overseeing projects and aiding team/vendors in achieving IT objectives.-Manage and Monitor Servers, backup and Data recovery on organization's infrastructure.- Assume responsibility for successful execution of IT projects, ensuring they're on time and within budget.- Provide exceptional multi-channel customer service (phone, email, chat, deskside) for IT services in a dynamic business environment.- Utilize AI technologies like ChatGPT to streamline processes and augment problem-solving.- Identify recurring themes among incident data and implement fixes to reduce repetitive incidents.- Adhere to IT frameworks, methodologies, and security standards (ITIL, NIST, ISO27001).- Employ scripting and automation tools to streamline processes and enhance efficiency.- Identify and contribute to remediation of absent, broken, and deficient IT processes.- Keep documentation and knowledge management up to date and regularly reviewed for accuracy and relevance.

Guelph, Ontario, Canada

• Configured PCs, iPads and iPhones for company’s staff and sales representatives.• Assisted in the imaging, setup, and deployment of PCs, and repaired and replaced PC software, hardware, and peripherals.• Delivered on-site and remote support to computer and mobile device users, evaluated, and resolved reported hardware, software, network, and Internet connectivity.• Installed and maintained PCs and laptop docking stations in staff and faculty offices.• Developed custom software for Internal product imaging camera using Python and integrated it with MS Dynamics.

Mississauga, Ontario, Canada

• Developed front-end, middleware and back-end using React, Redux, Express, and NodeJS.• Provided support and fixed any bugs or errors encountered by the college Faculty, Departments or students on 3 different college portals within deadline ensuring 100% user satisfaction.• Programmed and conducted fake Phishing campaigns for staff member attaining over 80% success rate.

Mississauga, Ontario, Canada

•Assisted over 2000+ International students, 60+ instructors and Campus Staff regarding technical issues of computer systems, LMS(Moodle), AV Equipment (Hi-flex systems), network, software, hardware over e-mails, remote support, tickets, phone an in classrooms.•Diagnosed and resolved issues with employee equipment, including laptops, desktops, Wi-Fi AP, printers, projector, phones, and other office hardware and software faults utilizing Jira Ticketing System to create and resolve service tickets.•Managed College’s IT(Hardware/Software) inventory and coordinated with different internal departments and external service providers, technicians in installing new IT hardware and service restoration in case of failure.•Performed regular maintenance on AV systems and IT equipment, installed and upgraded software required by the staff and Computer Labs.•Installed network and other IT equipment and provided recommendations to IT team for Hardware, Software, Network and other IT equipment upgrades.•Conducted multiple Cybersecurity awareness campaigns and IT Events for Staff and Students quarterly with 90% positive outcomes.

Computer Software And Database Development, Computer Science

Post Graduate Certificate

Bachelor Of Science - Bs, Information Technology, 8.52

Attained 8.52 CGPA out of 10