As a member of the Ascension Strategy & Innovation team, I work as an Design Research Lead to improve surgery scheduling, roll out more consumer-friendly paper medical bills, introduce a more unified patient bill and pay offering, explore AscensionRx prescription transfer services, and define how to implement more equitable financial assistance processes and policies. I am currently helping Ascension with their surgical block and open time scheduling.• Led exploratory mixed methods research comparing the current Indiana, Illinois, and New York hospital financial assistance business processes, which resulted in informed business decisions on where and how to reduce variance and standardize protocols through digital transformation.• Socialized findings to various teams through reports, presentations and other artifacts, which resulted in Ascension Rx call centers having sufficient time to prepare workflows and talking points ahead of new credit card capture and my medications product feature releases.• Collaborated with ReOps and Senior Directors to develop and implement four key recruiting tools into the Experience Research & Design practice, in order to increase and optimize vulnerable population representation and participation in Ascension Studio product and service development. Three initiatives have implemented these tools thus far and these practice improvements continue to be pilot tested throughout the remainder of 2023.

Embedded within Bayer Crop Science, I served as the Product Manager of the Element Design System, Bayer’s foundational global digital design and development system.

As a member of the Insights & Empathy team, I am responsible for managing and running research projects & strategic planning sessions related to Wells Fargo Advisors products & services.My responsibilities include:• Partner with groups, facilitate critical alignment workshops and develop research plans.• Use qualitative and quantitative methods, analyze data, generate deliverables, and present findings. • Mentor and develop researchers and interns and socialize available research tools across the firm.• Advise senior executive-level leaders on how to think about clients, team members, and partners as they build and execute on strategic plans regarding what to make, how to market, and where to transform. • Establish and maintain strong relationships across departments, business areas, and vendors.• Determine how and when research projects will be executed and how results will be presented.• Select the highest quality research participants and adhere to ethics as well as internal policies & procedures.• Observe, analyze, and summarize the behavior and needs of existing and potential clients and team members.

In the Wells Fargo Advisors Innovation Lab, I worked with the team to identify innovation opportunities within the strategic priorities. I observed and uncovered hidden behaviors, unmet needs, and overmet needs of our clients and Financial Advisors, using mixed methods research, and then made a difference in the development of new products, strategies, services, and systems.As a part of the User-Centered Design & Innovation team, I was responsible for managing and running Innovation Lab projects & initiatives related to Wells Fargo Advisor's strategic priorities. My responsibilities included:• Owned relationships between the Lab and strategic leaders across Wells Fargo Advisors to identify innovation opportunities and build compelling innovation agendas for these leaders. • Applied the Human-Centered Design discipline to lead and deliver on innovation initiatives that had a significant strategic impact at Wells Fargo Advisors. This included managing all stages of the Wells Fargo Advisors Innovation Lab process from early-stage ethnographic and user empathy research through insight development, ideation, prototyping, and project approval.• Worked with the rest of the Lab team to set direction, goals, and long term strategy for the Wells Fargo Advisors Innovation Lab.• Represented the Innovation Lab to groups outside Wells Fargo Advisors in the broader innovation community.

- Utilized the UX Process (i.e. Research, Strategy, Implement, Deploy, and Optimize) to redevelop the companies digital presence through user experience and user interface design.- Performed data analysis, interviews, surveys, participant observations, heuristic evaluations, tree tests, usability tests, and quality assurance tests- Worked closely with marketing managers and IT team members to generate site objectives, content requirements, digital strategy, and functional specifications.- Generated stakeholder maps, personas, user stories, storyboards, site maps, wireframes, low and high fidelity prototypes, testing plans, and usability and quality assurance test results and recommendations - Worked with programmers on technical requirements, information architecture, navigation, and interactive elements.- Worked closely with customer service, marketing managers, and IT team members to troubleshoot data issues using SQL, to recreate user-reported issues, to enter system bugs and usability tickets into JIRA, and to collaborate on solutions. - Followed coding standards and capabilities.Systems: Sketch, InVision, Justinmind, Adobe Creative Cloud Suite, MySQL Workbench, JIRA, Google Analytics, Microsoft Office, GoToMeetingProjects: Tacony Corporation Corporate Website: http://www.tacony.comBaby Lock Retailer Web Application: www.retailers.babylock.com

- Partnered with companies to execute business objectives and strategies.- Managed multiple projects for many clients while working both onsite and offsite.- Performed digital heuristic evaluation and content curation and provided consultation.- Designed quality work for print, digital, and promotional media.- Delivered flawless production files to Maritz web developers, Boston Creative web development team and Peacock Promotions print vendors.Projects: Websites, Mobile & Tablet Apps, Digital Advertising, Branding, Event Collateral, Promotional Apparel, various promotional swag itemsClients: Peacock Promotions, Matchbox Design Group, Intaglio Creative, Boston Creative, Maritz Channel Services, Tacony Corporation, and Ballyhoo Blue Workshop.

- Partnered with Maritz Channel Services and designed quality digital work for the Nissan One to One Rewards Program.- Designed the monthly Nissan One to One Rewards Program email newsletter as well as other promotional marketing materials.- Delivered flawless files to web developers.Projects: - Email Newsletters- Digital Promotional Collateral- Banner Ads- Print Ads- Marketing Brochures- Television Advertisements- PowerPoint Presentations- Word Documents

- Worked closely with clients and the creative team to brand, rebrand, and market local and national clients for digital and print.- Met with clients to identify the creative direction for their business objectives and strategies.- Worked alongside developers and business owners to coordinate project schedules. - Managed junior designers and design interns. - Designed quality print and digital work using the Adobe Creative Suite.- Followed strict web standards on digital web and app projects.- Performed back-end design work using HTML and CSS on Wordpress and Joomla! CMS.- Maintained the companies brand image through design, copywriting and production work for the marketing website, Behance portfolio, promotional business collateral and brand standards manual.Projects:- Websites - iPhone Apps- Packaging- Social Media- Branding- Promotional Products & Apparel- Collateral

- Motivated employees to work as a team and to ensure that food and service met appropriate standards. - Displayed an energetic, self-motivated, personable, and service-oriented spirit in a diverse culture. - Coordinated activities among the various employees and ensured that customers were satisfied with their dining experience. - Received deliveries and checked the contents against order records. Inspected the quality of fresh meats, poultry, fish, fruits, vegetables to ensure that expectations were met. - Oversaw the training of new employees and explained establishment policies and practices. - Ensured that diners were served properly and in a timely manner. - Investigated and resolved any customers’ complaints about food quality or service. - Ensured the cleaning of the dining areas and the washing of tableware, kitchen utensils, and equipment were in compliance with company and government sanitation standards. - Made sure that health and safety standards were obeyed. - Tallied the cash and charge receipts received and balanced them against the record of sales. - Secured the day’s receipts at the worksite and deposited them at the bank.- Responsible for the safety of the employees and restaurant- Ensured the locking up of the establishment, checking that ovens, grills, and lights are off, and switching on alarm systems. Skills Obtained: Leadership – to instill trust, delegate responsibility, provide direction, and train and develop employees Adaptability – to adapt to circumstances and think creatively Relationships – to build relationships with customers and employees and facilitate a team environment within a diverse environment Organizational Skills – to work efficiently and competently Development of Others – to cultivate individual talents and mediate successfully Good communication skills - to speak well, write clearly and have conversational skills in both English and Spanish

- Worked alongside Creative Directors, Art Directors, freelance and in-house designers on print projects for existing clients and new business pitches. - Designed digital and print collateral for proposals. Materials included brochures, word and powerpoint templates, icons, event collateral, and event signage.- Selected and purchased stock photography.- Prepared presentation boards.- Took professional photographs of products and employees.- Performed print production techniques including saddle stitch binding, wiro binding, mounting, hand binding, large format guillotine cutting, and DC 5000 printer.Projects:- Proposals- Brochures- Word and PowerPoint Presentation Templates- Iconography- Photography- Event Collateral and Signage

- Responsible for a group of ten to twelve campers in the Theater, Comic Book, Art, and Teen Camps at the West County YMCA. - Guided campers through various activities and instructed them as needed. - Assisted in planning, teaching, coordinating, and carrying out activities and guiding campers in their personal growth and daily living skills. - Assisted in the overall program structure of day camp.- Provided sufficient attention to campers with special needs without neglecting any camper. - Participated in the development and implementation of program activities for campers within the mission and outcomes- Applied basic youth development principles in working with campers through communication, relationship development, respect for diversity, involvement, and empowerment of youth. - Assured campers were properly supervised at all times. - Was aware of and implemented safety guidelines.- Maintained high standards of health and safety in all activities for campers and staff. •- Provided the daily care of each camper within my supervision. •- Served as a role model to campers and staff in my attitude and behavior. •- Sat a good example to campers and others in regard to general camp procedures and practices including sanitation, schedule, and sportsmanship.- Took part in early drop-off and late pick-up on a rotating basis with Program Staff Team. •