• Led the development of the Employee Recognition & Rewards application, KUDOS, by conducting market research and creating a strategic product roadmap for the next two quarters.• Handled requirement gathering from internal stakeholders for the Identity and Access Management application called IDENTIFY and created PRDs.• Implemented IDENTIFY application for smooth On-boarding and Off-boarding of employees within the organization using the Scrum framework.• Facilitated required Scrum ceremonies.

• Collaborated with design, engineering, support teams, and stakeholders to identify and implement product enhancements for the LMS application.• Worked with the business and automation teams to deploy a bot, resulting in annual savings of $200k.• Advocated for and facilitated the implementation of Service Management practices(Problem, Change, Incident Management) across project teams, enhancing process efficiency.• Leveraged Power BI to create data visualizations and analyze daily, weekly, and monthly reports for all contractual KPIs.