Ashlee Mangrum Email & Phone Number

United States

• Engage families and school staff to better understand student needs, develops, and manage partnerships with local service providers, and participates in and learning from resource specialist community.• Works with the Manager, Wraparound Services to perform campus and community needs assessment, and troubleshoot challenges.• Collect and use needs and service provider data while working with community leaders to aid in the decision-making process to further help families.• Connect directly with individual students and families in coordinating needs assessment and links them with service providers.• Works with district, city, school, and the community to facilitate empowering events.• Supports school administration in making data-driven program decision based on student data, (e.g., attendance, behavior, and coursework).

Houston, Texas Area

• Conduct research, compile data and prepare documents for consideration and eligibility for program assistance.• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.• Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries.• Partner with other Specialists to create and present training material and participate in outreach to outside agencies to increase program public awareness and enrollment.• Create one on one mentor experiences for new onboard members.

Houston, Texas, United States

• Works directly with customers applying for assistance through the Comprehensive Energy Assistance Program (CEAP) with application details and supporting documents.• Collaborate with contractors to perform home renovations on heating and cooling units during weather-related crisis periods.• Review and submit vendor invoices to ensure timely payments.• Correspond with energy providers to make pledges on the customer’s account.• Provide clerical support to the program and assist with any necessary duties for the management team. • Update career knowledge for job seekers in the service and labor market with office and community resources by participating in educational opportunities and informational workshops.

Houston, Texas Area

• Maintained a case load between 14-30 families, which included an average of 1-5 children per family.• Worked with various agencies to offer family services to aid those affected by the following: domestic violence of women, sexual abuse of children, runaway teenagers, mental health issues of teenagers and adults, substance abuse and child protection.• Orchestrated various services and programs for clientele including drug &alcohol treatment, parenting, sex offender treatment and therapy including individual, family and groups.• Served as a liaison to encourage constant communication between the clients and the providers and therapist.• Worked with law Enforcement in order to get evidence in order to pursue criminal charges on potential sex offenders• Assessed families to see if they would benefit from possible services offered by performing an in-depth analysis of detailed questions such as a client’s personal history (mental& physical health), criminal history, willingness to participate in services