Ashlee Mangrum Email & Phone Number

United States

• Engage families and school staff to better understand student needs, develops, and manage partnerships with local service providers, and participates in and learning from resource specialist community.
• Works with the Manager, Wraparound Services to perform campus and community needs assessment, and troubleshoot challenges.
• Collect and use needs and service provider data while working with community leaders to aid in the decision-making process to further help families.
• Connect directly with individual students and families in coordinating needs assessment and links them with service providers.
• Works with district, city, school, and the community to facilitate empowering events.
• Supports school administration in making data-driven program decision based on student data, (e.g., attendance, behavior, and coursework).

Houston, Texas Area

• Conduct research, compile data and prepare documents for consideration and eligibility for program assistance.
• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
• Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries.
• Partner with other Specialists to create and present training material and participate in outreach to outside agencies to increase program public awareness and enrollment.
• Create one on one mentor experiences for new onboard members.

Houston, Texas, United States

• Works directly with customers applying for assistance through the Comprehensive Energy Assistance Program (CEAP) with application details and supporting documents.
• Collaborate with contractors to perform home renovations on heating and cooling units during weather-related crisis periods.
• Review and submit vendor invoices to ensure timely payments.
• Correspond with energy providers to make pledges on the customer’s account.
• Provide clerical support to the program and assist with any necessary duties for the management team.
• Update career knowledge for job seekers in the service and labor market with office and community resources by participating in educational opportunities and informational workshops.

Houston, Texas Area

• Maintained a case load between 14-30 families, which included an average of 1-5 children per family.
• Worked with various agencies to offer family services to aid those affected by the following: domestic violence of women, sexual abuse of children, runaway teenagers, mental health issues of teenagers and adults.
• Orchestrated various services and programs for clientele including drug &alcohol treatment, parenting, sex offender treatment and therapy including individual, family and groups.
• Served as a liaison to encourage constant communication between the clients and the providers and therapist.
• Worked with law Enforcement in order to get evidence in order to pursue criminal charges on potential sex offenders
• Assessed families to see if they would benefit from possible services offered by performing an in-depth analysis of detailed questions such as a client’s personal history (mental& physical health), criminal history.