•Inventory Management & Fulfilment•Collaborate with key stakeholders to establish KPIs for network•Identify and implement, where required, opportunities to reduce cost and/or supply risk•Ensuring all customer shipping requirements are completed•Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing•Operational duties include coordination with stylists, Operations team, suppliers etc•Arranging bookings; coordinating with customers, carriers, agents, and third parties;; including pick up and delivery to ensure customer satisfaction•Experienced in Hubspot, sleekflow, intercom and ZOHO •Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines•Handle logistics, including shipping and delivery schedules, to optimize distribution•Prepare and submit reports on general operational activities, including any changes or updates in procedures•Act as a liaison between departments to ensure smooth communication and facilitate project completion•Resolve operational problems as they arise, providing hands-on support to various departmental projects•Generate and issue invoices to customers based on services rendered and/or products sold•Prepare and present analytical reports on logistics/Operational performance and propose improvements as needed

•E-Commerce operations.•Order fulfillment.•Ensuring the orders are fulfilled with accuracy and are shipped in given TAT.•Supervising the team in overall Operations.•Handling huge number of SKUs•Tracking orders on item level.•RCA/Analyzing problems and solving it.•Creating EOD reports using excel/data studio/google sheet.•ERP navclient 2018.•Increff WMS•Coordinating with the CS team with queries and complaints.•Handling escalations.•Coordinating with the Last mile Team regarding urgent deliveries/VIP customers.

•Identifying and assessing customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactivecommunication.• Provide accurate, valid and complete information by using the right method/tools.• Follow communication procedures, guidelines and policies.• Generating business for the designated branch in the assigned geography.• Monitoring and assisting in making improvements and taking corrective measures

• Communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customerfocusand dependability in performance evaluations.• Responded promptly and answered/resolved customer inquiries and complaints.• Investigated and resolved service issues and/or product problems.• Managed customers’ database accounts, performed customer verification and processedapplications, orders and requests.• Worked with administration: forwarded requests and unresolved issues to the designated resource bycommunicating and coordinating with internal departments.