• Asked customers targeted questions throughout troubleshooting to determine intelligent solutions.• Provided clear and concise step-by-step technical support to guide clients during the process.• work on Windows Server • Helped customers set up new systems, applications, and software to manage smooth workflow.• Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.• Installed and set up applications for clients to provide programs for projects.• Diagnosed and troubleshot hardware, software, and network issues.• Assisted in the development of system security protocols.• Installed and configured operating systems and applications.• Remove malware, ransomware, and other threats from laptops and desktop systems.

• Handled at least 30 citizens per day, addressing their inquiries and concerns.• Data handling, including collecting, analyzing, sharing, and keeping records of the data using Microsoft Excel• Used critical thinking to break down problems, evaluate solutions and make decisions.• Resolved problems, improved operations, and provided exceptional service.

• Identified issues, analyzed information, and provided solutions to problems.• Investigated breaches and removed viruses and malware impacting information security and system usability.• Controlled user access to minimize security risks and track activities.• Analyzed, solved, and corrected databases, networks, software, and hardware issues in real time.• Reviewed events to identify weaknesses and potential solutions to improve security.• Executed tests on software and hardware to identify errors and help develop corrective actions