Amani Darr Email & Phone Number

Nottingham, Gb

Nottingham, England, United Kingdom

Within the Strategy and Transformation team at the Debt Services division of Equifax, my key responsibilities include maintaining a strong understanding of, and leading the development and execution of strategic initiatives - leveraging market insights, industry trends, best practices and voice of customer to drive growth, competitive advantage and ensuring regulatory obligations are met. An example of which being the organisations' "Vulnerability" Strategy.

Nottingham, England, United Kingdom

As a Supplier Performance Manager, my role involved managing the relationship with an outsourced Debt Collection Agency, ensuring high quality service delivery and performance against a number of contractual KPIs whilst also managing the relationship of a key strategic client.

Nottingham, England, United Kingdom

Within the Public Sector team, I was responsible for maintaining a strong and effective working relationship between Indesser and the commercial agency of the UK government, Crown Commercial Service.I coordinated with the broader Indesser and TDX Group teams to ensure contractual obligations and relationship-based requests were fulfilled within the Debt Market Integrator ("DMI") and Debt Resolution Services ("DRS") Frameworks. This included the responsibility of the Program Management and outcome of the Framework Authorities' annual assurance audit.My role evolved into also supporting other central government organisations with their use of Indesser's debt management solutions.

Nottingham, England, United Kingdom

As a Client Relationship Executive, my role included but was not limited to, supporting central government and local authorities with their use of Indesser's "single-entity" debt management services:· Managing and reporting incidents and performance against service level agreements and other key performance indicators. · Showing stakeholder management, regularly liaising with teams both internally and externally to ensure the smooth on-boarding of public sector clients, whilst becoming a dedicated point of contact in the usage of the "Digital Debt Gateway" product.

Nottingham, United Kingdom

As an Account Executive, my role’s primary focus was to support and manage Experian’s strategic clients with their use of Background Checking products in order to maximise customer experience and ensure a smooth and efficient service delivery. Key responsibilities included:· Working collaboratively alongside Experian’s strategic client directors to manage and develop relationships with our strategic clients through regular service reviews.· Management and reporting of incidents and performance against service level agreements.· Collaborating with teams across Operations, Product and Sales to manage change and continuously drive improvements to systems, products and service delivery.· Building strong working relationships with both internal support teams, account teams and the external client base to become a trusted point of contact.

Nottingham, United Kingdom

Within the Client Support Team:· Delivering outstanding customer service when taking calls by responding appropriately to individual customer needs.· Continuously providing customer focused outcomes, and ensuring these are in compliance with our procedures as a Financial Conduct Authority (FCA) regulated data controller. · Handling customer complaints with professionalism.

Nottingham, United Kingdom

Within the Tenant Referencing Team:· Working in a target-based environment - ensuring verbal references are acquired using effective persuasion techniques, and that these are acquired in line with our own internal and external service level agreements.· Ensuring a smooth referencing process, regularly updating prospective tenants of the status of their Application.· Regularly providing feedback to manager's within the team, suggesting innovative ways of improving the referencing process to ensure subsequent reports are returned promptly.

Bachelor’S Degree, Law, 2:1

Activities and Societies: Cricket, Entertainments Committee Undergraduate study included an Independent Legal Research Module analysing.

English Literature, Law, Business Studies

Education record