Aman Kaur Bhachu Email & Phone Number

• Lead and guide 21 countries with daily operations which included supporting with medical information questions, quality complaints, safety reports and customer support enquiries from patients, HCPs (physicians, nurses, pharmacists), authorities & wholesalers. This included questions related to clinical trials, non-territory question handling and routing and overall support with local projects providing guidance on how best to handle• Liaise regularly with solution teams/Patient Value Units (PVUs)/Patient Experience team members to provide strategic input, up-to-date information on the status of UCBCares and necessary material for team meetings• Perform regular and extensive needs assessments with respect to the provision of UCBCares services to identify gaps, as well as synergies, in the network and ensures solutions are subsequently implemented across the network• Consolidate metrics on the use of UCBCares services across the network to derive insights and identify trends – communicates findings to all relevant stakeholders on a regular basis• Work closely with the central UCBCares team, with members of the PVU engines and Medical Information department to assure full alignment of services provided• Contribute to the innovation in and creation of trainings and coaching programs, of policies and guidelines

• Review new and updated standard response letters created by Medical Information Officers• To assist in the training of support staff on Medical Information systems and assist in the product and therapy area training of other UCB staff as appropriate, including but not limited to Sales, Marketing and Medical personnel,• Overview of the medical information team• Lead medical information contact for third party vendor for periodic business updates, contract reviews and compliance QA audits. Monitor performance of vendor with key performance metrics relating to first line medical information responses. Including setting up of user accounts• Support and provide guidance on Medical Information activities relating to issues such as product recalls, product discontinuations• Interface with the Global Medical Information network and Global Medical Affairs• Submission of abstracts at local congress ILAE, liaising with publications team to gain acceptance of authors for use of posters at local congress 2014 & 2015• Involved in pre-launch activities for new epilepsy product – on-boarding meeting, train field teams on clinical data. Part co-creation team, providing input to EU materials and preparing for UK launch in 2016, including attendance at Ad-boards and support to brand team

Slough, United Kingdom

• To give informed advice to healthcare professionals, patients and internal customers regarding medical information telephone queries in a timely and efficient manner,• To provide written replies to letter enquiries from customers following delegation from the Medical Information & Pharmacovigilance Manager• To develop specific expertise covering certain marketed products and assume responsibility for provision of medical information support for these, as agreed with the Medical Information & Pharmacovigilance Manager• To contribute to the approval of promotional documentation produced in support of marketed products in accordance with the ABPI/PAGB Codes of Conduct• Work closely with other colleagues in medical, including regulatory affairs, medical managers, medical and scientific advisors and outside the department including pharmacovigilance and sales and marketing

Slough, United Kingdom

• Acting as the Deputy Local Safety Officer/ Deputy Pharmacovigilance Executive,• Maintenance of Drug Safety training records• Write Safety Data Exchange Agreements/SOP’s & Liaise with Licensee Partners on agreements• Liaise with Licensee Partners on agreements• Preparation for Authority inspection and provide information to Authority during interview• Provide Pharmacovigilance and adverse event reporting training to new members joining the company• Complete RMP and provide updated information to teams on progress and liaise with external company preparing RMP material

Assessment of case reports for seriousness, causality and expectedness/Processing spontaneous cases- which involved many different types of cases/Prioritize processing of cases to meet reporting timelines

2007-2009 Drug Safety Associate. Parexel InternationalTriage of incoming reports for completeness, legibility and validity/Initial data entry of case reports into safety database / tracking system, writing narratives/Assessment of case reports for seriousness, causality and expectedness/Assist with additional Drug Safety Specialist activities as required

Colchester, United Kingdom