Navigating through ambiguity and dynamic environment establishing well-structured mechanisms for enhanced Customer Value Creation and efficient / effective processes. Everything else that comes with such large size goals and scale of operations is part of the package.

Leading Operational Excellence for one of the largest Telecom and Customer Experience (Quality Program) for one of the largest Web hosting company.

Leading Training & Quality for Telecomm & E.Com. Processes @ CNX, PhilippinesMentoring Analytics team on generating Business InsightsCreating Lean Six Sigma culture by initiating GB / YB projects and certificationsRationalizing support ratio for Cost optimizationDeveloping robust Change Management process with ClientsDeveloping strategies for NPS/PRR improvement through capability enhancement and process redesign

Leading PE & TQ for all Travel Processes in Manila, US, Romania & Poland – supporting all PE activities; acting as the SPOC for Business Process Excellence & Transformation for Travel, International LocationsWNS Certified Trainer (WCT) for Six Sigma / Lean trainings to develop Six Sigma DNA Building Process intelligence, Benchmarking & Maturity Model for improved & stable performanceScientific projection of performance using self-developed Metric Forecasting Model Value Delivery for Organization & Clients by Sales improvement and Staffing model optimization“Pioneer for Process Innovation” and “Achiever for Solution Excellence” in 2015“Trendsetter in Business Excellence” in 2016“National Quality Excellence Award” for WNS for Workforce Deployment Project in Feb 2016Leading Process Discovery for new migrations ensuring transition of Structured & Optimized processesSupporting QFD and preparing documents like Departmental Procedure, QSD, FMEA, etc.Conducting ISO audit compliance checks to prepare for ISO certification from BVCBI Certified Interviewer for hiring right talent for frontline leadership and middle management