o Assisting a global customers and developers who use a set of Relational Database Services (RDS) and related DB services to run their mission-critical applications.o Support RDS customers across all the RDS cloud products like: PostgreSQL, Aurora PostgreSQL, Oracle, DocumentDB, MongoDB, RDS Proxy, Database Migration Services, Timestream, Relational Database Service (VMware) etc.o Helping customers with internal tools & support to get the most out of their Products.o Providing the guidance around best practices for RDS services to optimize customer cloud experience.o Deep dive into the root cause of an issue with ongoing engagement with customer and internal technology team.o Using advanced troubleshooting tools and techniques to provide tailored solutions to AWS customers.o Communicate to customer via a variety of contact channels including telephone, email, and web/live chat.o Interact with broader AWS teams and engineers around the world.o Reproduce customer issues in internal labs and and provide quick resolution.o Work on critical, highly complex customer problems that may span multiple AWS services.o Become primary point of contact for the customers during critical events and keep full ownership until resolution.o Write tutorials, technical articles and provide training to new hires.o Perform as Profile Primary role and Suppport-Operations duties from time to time.

Administering Oracle 9i & 10g Application Servers, Oracle 8i, 9i, 10g & 11g RAC and single instance databases, oracle 11i & R12 applications (Oracle E-business Suite/Financials), Configuration and Performance assessment of oracle databases and applications being used at different client sites. Installing, Maintaning, Cloning, upgrading and Configuring dev, UAT, test and production databases and applications running on different operating systems like Solaris, HP-UX, Linux, AIX and Windows. using Custom scripts to automate purging and cleaning of file system, using RMAN, Tivoli and CommVault clients for hot and cold Backups and Restores, Automating monitoring tasks using scheduling tools, Oracle Alert, shell/perl scripts and Enterprise Manager Grid Control. Involved in creating patch analysis and patching Applications and database.

Involved in maintaining, upgrading, configuring, administering and patching different development, test and production environments of Oracle databases and oracle 11i applications. Impact analysis for functionality and configuration changes in database, Managing databases and Applications running on Unix and Windows operating systems. Involved in taking hot and cold backup & restores, Monitoring tasks using scheduling tools, Oracle Alert, shell/perl scripts and Enterprise Manager. Assisting clients by providing technical support and basic training, Also taught oracle university Oracle Application Server 10g R2 course.

Company Profile: HealthAlliance is an organisation set up by the Counties Manukau and Waitemata District Health Boards in Auckland for providing shared services to both stakeholders involving the development, implementation and maintenance of patient information and management systems and providing comprehensive IT project management and planning, administeration and support for more than 900 applications, data base administration, web applications development & support, etc.Job Profile: Involved in administering Health realated database and applications. Involved in creation, testing, implementation, UAT & post go-live support and administration of CVDIS (Cardi-vascular & Diabetes Information System) Project which went live in Feb 2006 across Waitemata DHB. Also administering, developing, upgrading, implementing and maintaining databases (Oracle, SQL Server, MS-Access) and multi tier Applications like Concerto portal, Soprano Workflow Engine, Rhapsody Messaging Engine, Soprano Workflow Orders, Electronics Discharge Summaries etc. Created Inegration Messaging Routes for generating automated HL7 messages from one application to another.

Company Profile: Peace Software (owned by First Data Utility in 2006) is a Customer Information System (CIS) software development company. Which developed an off-the-shelf CIS product called Peace*, which enables utilities to acquire, bill and manage millions of electricity, gas and water customers efficiently and at low cost. Installed at major utilities in 20 regulated and competitive energy markets, Peace is selected for 13.5 million customers and bills US$5.9 billion in client annual revenue. Job Profile: Involved in maintaining, upgrading, implementing and administering database and web applications (Oracle Collabration Suite, E-business Suite, Oracle Portal), Impact analysis for functionality and configuration changes in database software, Managing development, test and production databases, Configure the OS kernel settings, Creating and Configuring Oracle Net environment, Installing and Configuring Oracle Enterprise Manager, Automated hot and cold Backup & Restore, sqlLoader, Automate tasks using scheduling tools, Monitoring performance of database systems, Ensuring the availability of data by performing backup, recovery, reorganisation and maintenance of database, Statspack, database patching, Monitor and advise on new releases in a timely manner, administering and monitoring database access, Assisting internal clients in the effective use of database management and associated tools by providing technical support and basic training etc. Administering Rational ClearQuest, its upgrade, installation, patching and forms creation etc.