I lead a dynamic team overseeing South Asia, Middle East, and Europe and directly manage South, West, North, and Central Europe. My role encompasses comprehensive management and monitoring of all technical pre and post-sales services across these regions, ensuring seamless customer experiences. I strategically manage key accounts and business partners, addressing their presales and aftersales requirements through tailored solutions and continuous support. With a proactive approach, I facilitate internal team and external parters with support, training initiatives and manage escalations, ensuring high-level customer satisfaction and operational excellence

Devloping Solutions and performing presentations, Organize demonstration in Supply Chain Solutions, Contactless Solutions, Factory Automation, Camera AI, AIDC Products, POS Products, Indstrial Computers.Proactively develop, promote and maintain an open and professional relationship with enterprise accounts, analyze customer requirements, assist the sales team to achieve the annual sales target.Know and take into account the operational and strategic environment of the customer, provide customized technology and solutions, solve the customer pain points.Identify and ensure the necessary project requirements, resources and risks in the project management process, prepare project planning.Cordinating with OEM and Client on the on SDK, APIs, such as PLC system and embedded system integration.Paper work, include bidding documents, solution documents, sales guideline about product advantages, case study, white paper, technical and development documents and so on.Educating business partners and clients about products, technologies and solutions to enhance the technical ability of them.Presentation for roadshow and tradeshow about products, technologies and solutions.Project implementation and management, coordinate with customer and OEM's influencing the project schedule, scope and quality.Collect and response customers’ feedback and issues accurately, as being the bridge between customers and company, ensure the target driven communication with the research team, engineering team, product team, marketing team and after-sales team to obtain the desired results quickly.Provide onsite and remote technical services to key accounts, partners rapidly, strengthen the engagement with them.Providing a supporting role for Marketing Activities on content and writeups. Also acting as a Business devlopment, Up-selling, Inside Sales, Marketing and Account management.

• Performing presentations, Organize demonstration in POS, AIDC , IPC, Self Service Technologies & SCM solutions to target the sales opportunities.• Performing site survey’s and designing solutions for WMS, WIP, YMS, IM & Tracking Solutions.• Understanding client’s requirement in POS, AIDC, Kiosk and providing solution, performing POC and resolving inquiries and issues Pre and Post Installation.• Working with Channels and Enterprise Accounts for new requirements, existing and upselling.• Train internal Sales Team & Partners Team on Firm’s Products, New Released Products & improving the sales.• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.• Building productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities• Work with Product Management to feedback on issues with current products, testing and provide input around new products• Create internal design configuration documentation including diagrams with technical explanations• Coordinating closely with internal sales, sales support, and service resources to align solutionDesign with customers’ business requirements.• Help Team to conduct on-site installation of Honeywell/Intermec/Posiflex products and follow testing procedures to ensure proper working order.• Develop Products Competitive matrix, weaknesses and strengths, differentiators and value proposition of solutions proposed.

Posiflex - Point of Sale & Self Service KioskQuinta - Supply Chain SolutionsPortwell- Industrial PCHoneywell - Sensing and Productivity Solutions - SPS (earlier HSM)

• Working into Point of Sale (POS) & Automtic Identification and data Communication (AIDC) Technology and Kiosk Products.• Working closely with the sales team on proposals and pitches for business.• Attending meetings with business development executives and acting as a technical expert.• Working closely and collaboratively with customers to capture requirements and devise effective solutions.• Ensuring that the company’s product can deliver on the customer’s requirements.• Replying to customers following requests for information and proposal requests.• Providing ongoing support for customers pre/post implementation.• Coordinating closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. • Provide technical solutions in a professional manner and to agreed time-frames.• Deliver training on product support to channel partners and internal stakeholders • Create internal design configuration documentation including technical explanations• Work with Product Management to feedback on issues with current products and provide input around new products • Building productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities

SPOC for Honeywell Scanning and Mobility(HSM) and POSIFLEX.• Logging and keeping records of customer/employee queries• Updating self-help documents so customers/employees can try to fix problems themselves• Working as a Field engineer to visit customers/employees if the problem is more serious• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. Field Engineers/software developers)• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged on Ticketing tool and Closed• Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Document technical knowledge in the form of notes and manuals. Providing training to users for the Products and new Launches.

Computer assembling and maintenance.Operating Systems (OS) installation & up gradation.Maintenance of IT network (LAN and WAN) and system security.Installation & troubleshooting of printer and scanners.Site installations and handelling the support calls.