Aman Sabre Email & Phone Number

Bengaluru, Karnataka, India

Solution Engineer Experience:• Formulated comprehensive API documentation to facilitate client integration.• Communicated complex API functionalities to non-technical, sales, and tech teams to drive understanding and product usage.• Conducted product demos, created sandbox accounts for clients for testing, and provided guidance on API functionalities and flow.• Leveraged in-depth knowledge of API and payment flow to suggest client requirements and improvements, which were then implemented.• Maintained an up-to-date list of existing clients and their integration status.• Managed client relationships from demo to Go-Live, including post-live queries, bugs, and tech issues.• Created a Postman API Collection for the company, enhancing API testing efficiency.• Assisted in webhook creation for different events and documented the process for future reference.Technical Program Manager (Product Role) – Rupifi• Led end-to-end client integration and onboarding, overseeing multiple enterprise accounts without relying on UI/Dashboard tools.• Configured subvention schemes, adjusted approval cycles, and managed rate approvals to meet client-specific needs and compliance standards.• Streamlined processes by handling program modifications, including changes to subvention terms, payment cycles, and other critical aspects of client programs.• Collaborated with cross-functional teams to ensure successful implementation of customized solutions while continuously improving onboarding workflows.Tech-Support Lead Experience:• Led and managed a Tech-Support team, bridging communication between operations, support, sales, and development teams.• Presented key performance metrics and work accomplishments in town hall and weekly review meetings.• Spearheaded the introduction of Zohodesk (ticket support system) for the company, improving customer/internal team service efficiency.

Bengaluru, Karnataka, India

-Technical Program Management• Led the process from technical discovery to the integration phase, managing the full lifecycle of over 10 projects.• Managed a dynamic team of developers, fostering a high-performance culture that resulted in a 10% increase in team productivity.• Facilitated the customer experience journey from bid to solution integration, enhancing customer satisfaction.• Conceptualized and designed user journeys and API solutions for partners, improving user experience and driving a 5% increase in customer engagement.• Coordinated across cross-functional teams spread across.• Defined, monitored, and improved critical to success metrics for the success of these programs• Worked closely with various business stakeholdersand leaders to drive the execution of multiple business plans and technologies, accelerating the company's growth trajectory.-Designing User Journey and API Solutions for the partners.• Designing Solutions to meet the best latency of 50-250ms for OTA, Ecommerce, Network Operators, Furniture sellers, Motor Industry, Freight Forwarders etc.• Leading the scoping and solution design with Finance, Pricing, Engineering, Insurance, Content, Design team• Collaborating between cross functional teams, defining timelines, risks and roadmap for the project

Bengaluru, Karnataka, India

• Developed and implemented solutions for integrating applications across the enterprise.• Collaborated closely with teams in engineering, sales, marketing, and support, ensuring alignment with business objectives and achieving a customer satisfaction score of over 90%.• Assisted clients in testing integrated interfaces, ensuring a seamless user experience and contributing to a 30% decrease in integration-related issues.• Created and presented professional technical documentation for both internal and external use, enhancing transparency and communication.• Oversaw quality assurance checks on new features, maintaining an error rate of less than 5% post-launch.• Addressed and resolved a high volume of merchant's tech queries, maintaining an average resolution time of under 2 hours.• Successfully integrated Cashfree's products using APIs, product SDKs, Mobile SDKs, and plugins such as Shopify, Magento, WordPress, resulting in the onboarding of over 100 new clients.• Conducted product demo/docs walkthroughs for internal and external stakeholders, leading to an increase in product knowledge and usage by 40%.

Bengaluru, Karnataka, India

• Led the KYC verification process for over 500+ merchant accounts, ensuring full regulatory compliance and a reduction in potential risks.• Implemented and analyzed metrics and other statements to improve efficiency and productivity.• Identified and implemented process enhancements after reviewing current procedures, and trained 10+ associates on the new systems.• Monitor and ensure compliance with all regulatory requirement, organizational standards, policies, procedures, pricing and settlements related to area of responsibility.• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.• Communicate client's business requirements by constructing easy-to-understand data and process models.• Acted as a critical liaison between the sales team, branch management, compliance, and various other business units within the organization.• Regularly communicated with senior management regarding potential losses, suggesting remedial actions that reduced risk by 30%.• Facilitated effective interaction with both external and internal clients to achieve timely resolution of breaks/queries, improving customer satisfaction rate by 20%.• Employed risk management controls for accurate transaction settlement and for streamlined on-boarding processes, reducing onboarding time by 25%.

Bengaluru Area, India

• Spearheaded the onboarding process for over 1000 merchants, diligently performing KYC verification and compliance checks in accordance with financial regulations.• Successfully activated approximately 75-100 SME and 20-30 Key merchant accounts per month, responding swiftly to requests from the sales team and merchants to modify account settings and commercials.• Served as a primary contact for customer queries, resolving over 90% of issues upon first contact, with an average response time of less than 2 hours. Won Customer's Favorite Champ award (August 2019)• Managed approximately 200 customer tickets weekly across diverse platforms including Freshdesk, calls, live chats, and social media, ensuring efficient categorization and prioritization for swift resolution.• Upheld strict adherence to operations guidelines during account activations and query resolutions, securing <90% compliance rating throughout my tenure.• Continually went the extra mile to engage customers, resulting in increase in customer retention during my tenure. Consistently provided quality responses to customer queries, maintaining an over 90% customer satisfaction score by ensuring the delivery of solutions that cater to customers needs.• Engaged with some of the foremost new-age enterprises in the country, spanning sectors such as E-commerce and Travel. This experience allowed me to offer substantial support, cultivate robust relationships, and gain invaluable exposure, enriching my learning experience tremendously.• Recognized as the Most Valuable Player (MVP) twice consecutively for my exceptional performance and contribution to the team, and again after a three-month period.