Aman Sawalkar Email & Phone Number

Pune, Mh, In

- Responsible for developing and maintaining healthy customer relations that promote retention and loyalty in a diverse set of industries like Digitial Agency, Non-Profit, Higher Education & Healthcare. - Account Planning and implementing a strategy for client retention and expansion that involves identifying opportunities for enhancement. - Acquiring and continuously updating insights into the client's business, industry, and competitive landscape.- Delivering compelling Digital Experiences and communicating ROI for our clients throughout the customer lifecycle.- Tracking deals pipeline QoQ and accountable for revenue growth by upselling, cross-selling, and through referrals. - Forecast and track key account metrics (e.g. YoY growth rate and annual forecasts)

-Demonstrated thought leadership and best practices, both internally and externally, around account transformation. -Delivered successful customers to the contract renewal cycle and led the renewal process to minimize customer attrition. - Created and maintained a comprehensive Strategic Success Plan per account to ensure total customer success. - Developed a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately tailor Axelerant service designs and associated business benefits to address their needs. - Prepared customer for the next steps with a base for ensuring customer lifetime value as a product owner. - Proactive in determining risks associated with SLA fulfillment and appropriately working with analyst and operations teams for corrective and preventive measures. - Liaising and working with the process and engineering management team to manage SLA bottlenecks to continuously deliver value while holding the customer at their highest priority. - Coordinating with analyst support to ensure timely closure of quality issues. - Custodian of building and maintaining business knowledge inventory for managed accounts. - Identification followed by recording and enabling of right upsell opportunities with accounts. - Being the voice of the customer to own requirement specifications while engaging relevant team members.

- Extensively involved in providing Live Product Demo to customers/clients or probable leads. - Client Onboarding and providing them real time assistance. - Worked in full collaboration with external and internal customers based across different geographies.- Analyzing Product and giving inputs to the stakeholders for improvements or developing a new feature according to customer needs. - Proposed feasibility solutions to the management for efficient customer relationship in turn streamlining the process.

- Involved in end to end testing of websites, webapps & software applications comprising mainly Manual Testing. - Performed Regression Testing as well as User Acceptance Testing. - Leaded a team of interns thus inculcating in them skills about software testing and concepts of STLC. - Constantly in touch with developers for effective bug fixing thus providing the solution to the client within the agreed SLA.

- Proof Reading feature documents on Confluence and Creating Test Cases, Test Scenarios, Test Steps for Manual Testing. - Creating Automation test scripts using Jython as a scripting language.- Knowledge of Software Testing Life Cycle, Preparation of Test Deliverables (Test Scenarios and Test Scripts). - Analyzed the data process flow as per the technical design and client requirements. - Knowledge of APIs, SQL, XML and HTML.