Peace by PEACE is a unique conflict resolution and community-building program for elementary school students in the Toronto and York regions. Our volunteers from the University of Toronto and York University empowers grade 5 students to deal with the pressing issues of conflict, bullying, and violence in their lives, schools, and communities. We use a hands-on approach based on games, activities, and discussions that engages students and provides them with practical skills. Since being founded in 1997, Peace by PEACE has made a difference in the lives of more than 12,000 students in classrooms across the region.

I collaborated with cross-functional teams on requirements for a virtual pharmacy product, as supplemented by the application of end-to-end (E2E) user stories. In turn, I analyzed business cases regarding new features while also establishing software requirements and communicating product details to developers and user experience (UX) team members. I additionally ensured optimal performance and efficiency by training personnel in new functionality while also offering product demonstrations and troubleshooting for emergent issues.While employed in this role, I:• Boosted user participation by 30% within the span of four (4) months following the successful creation and launch of a "virtual pharmacy" platform.• Produced and released 15 new features within the span of eight (8) months in conjunction with the company's appointed development, UX, and business teams.• Assisted in the optimization of payment and shipping functionality allowing users to clearly view insurance plan coverage (and amount responsible for each insured).• Reduced accessibility issues by ~50% via collaboration with UX designers to address and resolve notable pain points.

I planned and administrated the release of a new multi-million dollar e-prescribing product in conjunction with cross-functional teams including sales, marketing, and product development. I was similarly tasked with establishing and improving implementation processes for identifying and closing high-level leads based on postal codes and mapping technology. I also rendered additional oversight for project tracking and monitoring, issue/budget management, and the forecasting of e-prescribing module enrolment.While employed in this role, I:• Increased pharmacy client enrolment from 30 clients to over 1K clients within three (3) years.• Created and managed the end-to-end implementation of a marketing initiative reaching out to 200 pharmacies, subsequently converting 160 pharmacies, and earning an achievement award in recognition of the program's success.• Developed and instituted training resources for the PrescribeIT module accommodating 350+ clients.

TELUS has a goal to be a global leader in diversity and inclusion growing our diverse talented team and inclusive culture and strengthening our ability to connect for good.I was a part of the council they planned initiatives and programs to facilitate diversity training for our Business Units. Assisted in TELUS wide rollout for a new learning program, by leveraging existing champions. Worked with a small team to recruit TELUS team members, and script the TELUS diversity video. Providing support and resources for team leaders to promote D&I initiatives TELUS wide.

I provided training through onsite, e-learning, and webinar sessions, as supplemented by the analysis of training gaps, creation of feedback systems, and provision of on-going learning support. In turn, I offered additional end-to-end support for all new store and post-conversion launches while also producing detailed videos addressing complex subjects for clients and associated staff members. Lastly, I compiled user feedback for feature suggestions and drafted/submitted business cases to the organization's development teams.While employed in this role, I:• Designed training manuals, training assessments, and evaluation checklists accommodating 200+ clients.• Supported market entry for a new software application by training 30+ new store locations in a new province.• Contributed to a 28% decrease in support calls by identifying training needs with key stakeholders.

The Shopper's Drug Mart Patient Contact Centre is dedicated in improving patients’ attitudes, beliefs, and quality of care regarding their therapeutic treatment. My role is to connect with patients and assist them in pro-actively managing their prescriptions. I provide patients with adherence strategies, additional information about their medication, and improve health care literacy. The results of our team allow patients to achieve optimal healthcare outcomes.Achievements:• Top Quartile Performance Award for Q1 2015 by averaging 114% to goal work productivity ratio.• Lead on creating & facilitating team-building activities increasing team cohesion and culture.• Lead the Risk Management Committee in preparing a risk assessment and mitigation strategies

Me to We is about transforming people into world changers, one action and one experience at a time. It’s about taking the best practices of business and the compassion of social justice and applying them to better ourselves, our communities and the world. My role is to ensure all incoming India trips are safe, positive and impactful experiences. I do this by creating and developing environments and relationships which set up all internal and external stakeholders for success.Achievements:• Provided support for 300+ youth on their quest in becoming world changers!• Successfully coached and supported 16 group leaders on programming and group dynamic issues• Successfully managed health risks for 30 Me to We trips with no major infractions

Working with an amazing to team in providing a conflict-resolution/bullying education to 1500 grade 5 students annually. My specific role was to train our volunteers and develop their facilitation skills. I accomplished this by creating an environment where volunteers would feed off each other's passion and positivity to live the peace by peace curriculum. This allowed them to become positive role models and passionate volunteers, which has lead the decrease in bullying behaviour across the GTA. Achievements:• Recruited, trained and developed over 300+ volunteers. • Evalvuating and assessing 100+ volunteers per year in 25+ schools • Coordinated 12 coaching, education, innovation and conflict resolution workshops

Working with an amazing to team in providing a conflict-resolution/bullying education to 1500 grade 5 students annually. My specific role was develop communication strategies that help develop positive relationships with volunteers, schools and donors. In addition, I was in charge of creating and overseeing all communication to external and internal stakeholders.Achievements: • Created "Why Volunteer" initiative that attracted 500+ volunteers • Developed and presented peace by peace presentations that recruited 5+ schools per year • Assisted in securing 50+ gifts for annual fundraising event that raised $10,000 in 2010 and 2011