Ana Manso Email & Phone Number

Vincennes, Fr

Île-De-France, France

•Participating in the structuring and deployment of training offers in digital professions with a view to the integration/retraining of jobseekers and employees of organizations undergoing digital transformation (upskilling and reskilling of employees).•Supporting apprentices / students in their training integration and career development, including entrepreneurship, work-study, internships, fixed-term contracts, open-ended contracts, etc."•Supporting managers / tutors in monitoring work-study students (copil, tutor onboarding, class councils, etc.) for companies such as Renault Digital, Ubisoft, société general, etc.•Recruiting and onboarding students for partner companies •Monitoring the professional integration of students and report information to public (Pôle Emploi, Opco) and private funding bodies.

Paris Area, France

• Participating in the recruitment process (18 new consultants)• Training or ensuring that workers are properly trained for their specific roles. Career development• KPI definition, deployment and analysis (CSAT:94%, calls answered: 98%, tickets solved <4h: 90%)• Collaborating with implementation and deployment of new tools (Zendesk, Salesforce, internal tools, etc.)

Versailles Area, France

• Recruiting and training of team members• Delivering individual and team quantitative and qualitative performance targets (KPI system)• Participating in the definition of the needs and improvements for an optimal evolution of the Recruitment Process• Promoting a performance-orientated culture and team spirit• Definition and organisation of a skills-based sponsorship program. Example of projects: video game conception about international human rights, fund raising through races, etc.

Paris Area, France

• Coordinating international projects (french nurses internships, first aid trainings..etc)• Advising the regional volunteers in regards to their humanitarian projects; selection, development and fundraising

Velizy 78

• Training and coaching on how to retain customers, resolve conflicts, improve customer's satisfaction ( 4 retention specialists agents)• Analyzing and reporting of customers’ behavior thought the CRM program•Participating in setting up of process and tools in order to improve the quality and efficiency of the service

Velizy

• Recruiting and Training consultants in areas of customer service and company policies• Investigating and solving customer service complaints related to billing issues• Coordinating job rotation and cross-training

Vélizy-Villacoublay, Île-De-France, France

•Responding to customer's inquiries in a timely and professional manner•Assisting in onboarding of new customers•Engaging with customers to ensure they are satisfied•Communicating customer feedback to management

Montreuil Area, France

• Controlling the purchase and supply of all procured items & services in line within agreed budget• Negotiating price and terms of products and services with suppliers (cleaners, maintenance contractors, catering, courier express..etc)

Montreuil Area, France

• Participating in the management of contracts of travel services suppliers of the company (travel agencies, hotels.. etc)• Organising hotels and travel bookings for events such as ‘E3’ in Los Angeles for 250 participants and ‘MEDPI’ in Cannes for 60 people