Adib Manssur Nicola Email & Phone Number

Mexico City, Mexico

Mexico

• Technical Consulting: Provide expert technical consulting throughout the sales cycle, including identifying customer needs, customizing solutions, and creating detailed technical proposals. • Demonstrations and Presentations: Conduct technical demonstrations and product presentations to potential customers, explaining features and benefits in terms that are relevant to their specific needs.• Pre-Sales and Post-Sales Support: Collaborate with sales teams to answer technical questions and overcome customer objections during the pre-sales phase. Additionally, provide post-sales support to ensure proper implementation and customer satisfaction.• Solution Design: Work closely with product development and implementation teams to design customized solutions that meet the customer's technical and business requirements.• Business Development: Identify additional business opportunities and new customer needs, providing strategic recommendations that can lead to additional sales or the expansion of the business relationship.• Relationship Management: Maintain and develop strong relationships with key customers and partners, acting as the primary technical point of contact and ensuring smooth communication between the customer and the company.• Training and Mentorship: Train and mentor other members of the sales or engineering team, sharing knowledge and best practices, and helping to improve the efficiency and effectiveness of the team.

Latam

• Identify market opportunities and define the vision and strategy of the product.• Lead market, competition, and trend analysis to understand customer needs and growth opportunities.• Collaborate with other internal teams, such as product development, marketing, and sales, to develop and launch successful products.• Establish and manage the product roadmap to ensure compliance with business objectives.• Work closely with design and development teams to define and prioritize product requirements.• Manage communication with internal and external stakeholders, including customers and partners, to gather feedback and ensure customer needs are effectively addressed.• Conduct product testing and ensure product quality.• Analyze the performance of the product and define measures of success for it.• Stay up to date on market trends and developments to ensure that the product remains relevant and competitive.

• Engineering team leader for the SOLA region (South of Latin America).• Responsible for supporting the achievement of sales quotas for the Latin American region (LATAM), providing the necessary technical knowledge for the progress and / or closing of business opportunities. • Manage and prioritize technical resources in order to maximize the total impact on brand productivity and the growth of the expected benefits in the region. • Seek collaboration with sales, services, development resources and support so that the key requirements of the client's business are satisfactorily met. • Help grow our presence in the LATAM market by developing strategies that will make our product lines attractive to new perspectives in the region. • Provide training and professional development for the sales associate team member in order to improve their product knowledge, technical acumen, and technical sales skills. • Approach with all the commercial partners of the region, providing first-hand technical and management support. • Establish ties with potential business partners in the region, making known our brand and the competitive advantages that have with respect to other brands. • Provide first and second level technical support for the region.

Latam

• Responsible for supporting the achievement of sales quotas for the Latin American region (LATAM), providing the necessary technical knowledge for the progress and / or closing of business opportunities. • Manage and prioritize technical resources in order to maximize the total impact on brand productivity and the growth of the expected benefits in the region. • Seek collaboration with sales, services, development resources and support so that the key requirements of the client's business are satisfactorily met. • Help grow our presence in the LATAM market by developing strategies that will make our product lines attractive to new perspectives in the region. • Provide training and professional development for the sales associate team member in order to improve their product knowledge, technical acumen, and technical sales skills. • Approach with all the commercial partners of the region, providing first-hand technical and management support. • Establish ties with potential business partners in the region, making known our brand and the competitive advantages that have with respect to other brands. • Provide first and second level technical support for the region.

• Encargado del soporte técnico para los clientes, brindándoles una visión gerencial de los acontecimientos de nivel de seguridad que tienen.• Especialista en la plataforma Hillstone, proporcionando traducciones de configuración y soporte de primer nivel.• Implementación de VoIP con niveles de seguridad avanzados.• Comunicación directa con los clientes, midiendo calidad en los servicios brindados, con el fin de mejorar y establecer lazos más fuertes.• Capacitaciones constantes en temas de seguridad como: Hillstone, Cisco, Tenable.• Capacitaciones en temas de VoIP como: Elastix, Grandstream.• Brindando apoyo en temas de consultoría a ingenieros de informática forense.

Ecuador

• Encargado de la ingeniería de redes de comunicaciones. • Implementación de políticas de seguridad en el firewall corporativo, restricción de accesos, bases de datos, sistemas.• Contacto con proveedores de hardware a ser usado en flujos de trabajo de la compañía.• Implementación de VoIP para ser usado en las diferentes estaciones remotas de la compañía.• Soporte técnico y asesoría a los usuarios.• Administración de la red de datos e internet, servidores, AD, antivirus.

• Implementar la ISO 27001:2013• Implementar el Esquema Gubernamental de Seguridad de la Información (EGSI)• Realizar informes para la Alta Gerencia.• Desplegar todo el Análisis y Evaluación de Riesgos de la compañía.

Máster Universitario En Seguridad Informática

Ingeniero, Ingeniería En Telemática

Activities and Societies: IEEE, TAWS.