Amanjyotsingh 'Aj' Suri Email & Phone Number

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

• Handling on call and email based tickets and creating and logging case for every technical issue and problems.• Verification of identity-based on login credential and coordinating to the respective server to get the diagnostics of user login attempts versus failures.• Troubleshooting errors, login failure, lost privileges, account, maintenance and identifying with authentication using web-based tools• Systematic listening and probing in a professional manner and documenting case resolution in a computerized database• Providing excellent customer service by meeting customers’ expectations, guiding and troubleshooting issues using knowledge-based and case management system.• Software Tools and Technologies used during Projects and Work: Worked on various tool like iOS, Android, Mac, OS X, Windows 7, 8 & 10, Windows Office suites, Windows servers (2008 & 2012), Remote Desktop Support

Hamilton, On

• Managed bar area including inventory, sanitation procedures and food safety guidelines• Demonstrated the ability to multi-task at a while dealing with huge numbers of gatherings• Communicated drinks knowledge to facilitate guest decision making

Hamilton, On

• Helped with deploying software applications on a web-based tool (cloud paging) which let students use any software without the need to download them• Tested old and new software with faculty members and acquired appropriate licensing• Customizing Windows 10 as per needs and deploying on all computer devices using SCCM & WDS• Updating and improving documentation on college’s website for future use• Resolved tickets that were escalated by Tier 1 employees

Hamilton, On

▪ Organizing and managing events along with set up and tear down for the same▪ Making suitable poster and answering basic help desk questions▪ Managing social media including Facebook and Instagram▪ Giving tours for the building

Hamilton

• Assisted with technical problems including printing, website navigation and school portal• Answered questions related to app/software features and helped with troubleshooting• Guided students through software installations and procedures to use the same• Prepared the necessary trouble ticket including a summary using school ticket software

Ahmedabad Area, India

• Answered calls and provided technical support in three languages (English, Hindi, Gujarati)• Logs incidents and service request on daily basis• Created a simplified checklist for monitoring collections to ensure high quality• Provides knowledgeable response to customer regarding the product and issues• Continually achieved 85%+ quality assurance score while following company guidelines

Advance Diploma In Computer Systems Technology, Computer Networking And Security Analyst

Studies Includes : ▪ HTML and CSS, Programming with Game Maker ▪ Shell scripting including Linux, PowerShell ▪ Virtualization along.

Diploma In Computer Engineering, Computer Science

Studies Includes : ▪ Object Oriented Concepts and Programming with C, C++ ▪ Data Structure and Algorithm, Computer Organization.