Daniel Amante Email & Phone Number

State Of Santa Catarina, Brazil

Coordinator of the exclusive support team for the company's strategic customers in the electronic documentation vertical, total control and monitoring of environments, working towards customer success, with a strong performance in managing incidents and problems, carrying out the necessary analyzes, reestablishing the normality of services within the SLA.

After successfully managing the Support area in a few months,I was invited to also take over the company's Implementation area. In thistime, we restructured the area's processes and flows and included theImplementation and CS within the Call Management system to facilitatethe "passing of the baton" between areas. I actively participated in.

Responsible for managing the Support team, I created and structuredcomplete overview of all processes and flows in the area. It was also implemented aCall Management system in addition to the creation of service SLA'sand structuring an onboarding process for new employees,creating materials and playbooks in the area. Trainings were developedfor the.

Guide and manage the tasks of the Support and Deployment team bythrough Trello and Pipedrive. Many "Hands-on" moments, actingoperationally in both areas, carrying out deployments remotely,customer service via Zendesk, WhatsApp and email, and providing supportcomplete for the Platform and App. Queue management and support. Analyticsand tests to identify the.

Florianópolis, Santa Catarina, Brasil

Guide, train and support the activities of the sector under your responsibility, based on priorities. Identify, treat and/or report any abnormalities and other situations related to the team/physical structure, found in your sector of activity, adopting, proposing and obtaining approval for the adoption of preventive/corrective actions and decisions..

Florianópolis, Santa Catarina, Brasil

Responsible for supervising technical teams, analyzing and monitoringthe service queue.Develop and maintain quality and performance indicator reportsof the team, productivity, quality of service.Verify the performance of deployed systems and technical resourcesinstalled, supervise customer service, provide supporttechnician via internet and telephone.

Direct service to our customers via telephone, N1 and N2 ticket,blog and email, analyzing and guiding your questions and suggestions in allthe spheres of Ahgora systems (hardware and software) in some casesproviding consultancy related to personnel department regulations.Perform remote access to network and hardware configurations and guidancepunctually to.

Florianópolis, Santa Catarina, Brasil

Responsible for ensuring the availability, performance and continuity ofservers and systems of the SAJ project – Judicial Automation System.Analyze, resolve and manage the resolution of technical failures in environmentscritical IT, implement IT solutions to drive the business,implement standards and best practices to ensure the quality ofinfrastructure.

Pós-Graduação Lato Sensu, Gestão Estratégica De Tecnologia Da Informação

Curso Superior De Tecnologia (Cst), Gestão Da Tecnologia Da Informação

Análise E Desenvolvimento De Sistemas