Amantha Bowen Email & Phone Number

• Pioneered and implemented a novel program to bolster support for non-profit groups providing community transport services across the Waikato. • Facilitated quarterly forums and a tri-annual national Symposium to foster collaboration within the sector and advocate for the sector's interests with government bodies.• Provided comprehensive tools and resources to assist groups in self-governance, encompassing health and safety policies, training programs, recruitment, and various operational facets.• Developed a robust framework for the distribution of $200,000 in annual grant funding, ensuring compliance with legislative requirements. Following the success of the first year of funding, this grant pool was increased to $300,000 per annum. • Crafted a comprehensive framework, policy, application and funding agreement. • Presented to council committees for endorsement, executed two funding rounds to date, and designed and managed an accountability reporting process.• Served as a team lead, supporting both workload and professional development. • Provided assistance to colleagues, particularly within the Road Safety and Accessible Transport programs at WRC.

Hamilton, Waikato, New Zealand

• Supervised the delivery of the Total Mobility scheme throughout the Waikato Region. Facilitated procedural training and continued guidance for (14) transport operators and (15) assessment agencies.• Daily monitoring of mobility trips and the user database as well as monthly invoice processing and reporting. Promoted and facilitated the expansion of the Total Mobility Scheme via additional trainings, meetings, and presentations throughout the Waikato Region.• Undertook training towards advanced Microsoft Excel, Mindfulness, and Report Writing and Design Thinking training.• Undertook Te Reo courses at Waikato Regional Council in becoming a member of the Waiata group. This voluntary staff group performs at various ceremonies in order to deepen our connections both internally and externally to the council.

Hamilton, Waikato, New Zealand

• Liased with departments across the organisation to collect data and develop content for the Long-Term Plan (LTP).• Faciliated a scrum board for monitoring progression of deliverables and working toward publishing the region’s LTP.• Created and facilitated time-sensitive roadshow presentations for (12) territorial authorities, several local iwi, and other stakeholders. Coordinated the executive team and Council members to ensure representatives were present and comfortable delivering our consultation points at each stakeholder meeting.• Team nominated for internal award for Driving Results across internal and external stakeholders.

Hamilton, New Zealand

• Developed a comprehension of the life insurance industry to support clients, maintain policies, and managed expectations and accountabilities of the developers to ensure that time-sensitive financial assignments surpassed client expectations.• Acted as a senior leader doing onboarding, creating efficiencies through writing Linux scripts, and designing role responsibilities and communication pathways for customer service representives.• Performed advanced research, liaised with business analysts and developers to determine solutions.• Undertook self-driven certifications to improve my customer service outcomes.

Allentown, Pennsylvania, United States

Worked with a committed team utilizing a Linux-based command prompt platform to provide support for life insurance carriers, primarily by maintaining policies, ensuring security of PII and that time-sensitive documents surpassed client expectations in timeliness.

Allentown, Pennsylvania Area

My team generated qualified sales opportunities by building relationships with both prospective and existing clients and using leading edge nurturing approaches. We partnered with sales to ensure that the sales rep is prepared with access to all amassed data, and that each opportunity receives full and timely attention. Our work was remarkably successful in driving the growth of pipeline opportunities and significantly increased sales revenue for ADP.

Bachelor Of Arts (B.A.), English

Activities and Societies: Problem Child literary magazine, Students Organizing Multiple Arts

English