As a Manager Workforce Management at Lumina Datamatics, I lead a team of WFM planners and analysts to deliver optimal staffing solutions for multiple clients across various domains. With over 8 years of experience in WFM, I have developed strong skills in Excel Dashboards, Performance Dashboards, and Supervisory Skills, which enable me to monitor, analyze, and improve the operational efficiency and quality of service delivery. Prior to joining Lumina Datamatics, I worked as a WFM Planner (Deputy Manager) at TaskUs and a WFM Assistant Manager at Concentrix, where I gained valuable insights into different WFM tools, processes, and best practices. I am passionate about WFM as a field of expertise, and I enjoy collaborating with other WFM professionals and stakeholders to achieve the mission and goals of the organization. I am always eager to learn new skills and technologies, and I strive to bring diverse perspectives and experiences to the team.