• Leading multiple teams in Ericsson STC account for operations and maintenance of STC 5G Network.• Responsible of providing advanced troubleshooting, guides internal teams, and handles escalated network incidents for complex 5G issues. 1st and 2nd level support.• Responsible of testing and implementing new 5G use cases for STC Network.• Responsible of testing and implementing different 5G Voice and Data packages for STC subscribers.• Responsible for managing the lifecycle, growth, and digital transformation of STC’s IT 5G from operation and maintenance perspective.• Collaborating with STC design team in testing. Implementation and maintaining end to end solutions for introducing new cutting-edge technologies such 5G, IoT and Cloud Computing for stc Group to maintain their leadership in Kingdom of Saudi Arabia.• Collaborate with STC Cyber Security team to identify and handle issues related to cyber security. That includes software patches installation to close cyber security vulnerabilities.• Leading operations teams for Ericsson BSS (Billing, Charging, Mediation, Catalog and Order Management, and Digital Transformation) and OSS products dedicated for STC account.• Responsible for BSS Solutions/Products engagements and Delivery for STC account mainly for charging system and Service Enablement.• Managing the E-2-E Solutions offerings, including standard Ericsson ITC Portfolio and qualified 3PP solutions/services partners.• Responsible to select and train new Saudi engineers to integrate then within team.• Supporting solution team for large and complex Digital Services engagements towards STC.• Managing software updates and upgrade for different network elements with Ericsson support team.

• Leading multiple teams in Ericsson STC account for operations and maintenance of STC 5G Network.• Responsible of providing advanced troubleshooting, guides internal teams, and handles escalated network incidents for complex 5G issues. 1st and 2nd level support.• Responsible of testing and implementing new 5G use cases for STC Network.• Responsible of testing and implementing different 5G Voice and Data packages for STC subscribers.• Responsible for managing the lifecycle, growth, and digital transformation of STC’s IT 5G from operation and maintenance perspective.• Collaborating with STC design team in testing. Implementation and maintaining end to end solutions for introducing new cutting-edge technologies such 5G, IoT and Cloud Computing for stc Group to maintain their leadership in Kingdom of Saudi Arabia.• Collaborate with STC Cyber Security team to identify and handle issues related to cyber security. That includes software patches installation to close cyber security vulnerabilities.• Leading operations teams for Ericsson BSS (Billing, Charging, Mediation, Catalog and Order Management, and Digital Transformation) and OSS products dedicated for STC account.• Responsible for BSS Solutions/Products engagements and Delivery for STC account mainly for charging system and Service Enablement.• Managing the E-2-E Solutions offerings, including standard Ericsson ITC Portfolio and qualified 3PP solutions/services partners.• Responsible to select and train new Saudi engineers to integrate then within team.• Supporting solution team for large and complex Digital Services engagements towards STC.• Managing software updates and upgrade for different network elements with Ericsson support team.

Lead a team of engineers responsible for Intelligent Network (IN) Back Office operations, ensuring high-quality support and maintenance of IN systems.Oversee the configuration, integration, and troubleshooting of IN platforms to ensure network performance and reliability.Coordinate and manage daily team activities, providing guidance and technical support to ensure smooth operation of IN systems.Collaborate with cross-functional teams to implement new services, features, and updates in IN platforms.Handle escalated technical issues, providing advanced troubleshooting and resolution strategies.Ensure adherence to Service Level Agreements (SLAs) and maintain high availability of IN systems.Manage system upgrades, software patches, and capacity expansion projects, ensuring minimal disruption to services.Conduct performance evaluations, training, and development plans for team members to enhance skills and expertise.Prepare and present regular reports on system performance, incidents, and project progress to senior management.

Design, implement, and maintain Intelligent Networks (IN) solutions, including service layer applications.Provide technical expertise in the integration and configuration of IN platforms.Collaborate with cross-functional teams to develop customized IN solutions based on customer requirements.Troubleshoot and resolve complex issues related to IN platforms, ensuring high system availability and performance.Perform software upgrades, patches, and system updates to maintain optimal operation of IN systems.Support deployment of new services, features, and solutions in IN systems.Conduct testing, validation, and optimization of IN systems for performance enhancement.Provide technical support and training to junior engineers and network operations teams.Ensure compliance with Ericsson’s technical standards and customer specifications.Stay up to date with advancements in IN technologies and telecommunications trends.

Perform system-level analysis and troubleshooting.Optimize network systems for performance and scalability.Conduct system architecture reviews and feasibility studies.Coordinate with developers and network engineers for seamless integration.Manage system hardware and software installation and maintenance.Support deployment of network solutions (e.g., 4G/5G networks, IP systems).Prepare system documentation and testing procedures.

Lead large-scale engineering projects, overseeing all stages from design and planning to implementation and final delivery.Collaborate with cross-functional teams, including R&D, manufacturing, quality control, and supply chain, to ensure successful project execution.Provide technical guidance and mentorship to junior engineers and team members, ensuring adherence to best practices.Ensure compliance with Siemens' safety, quality, and environmental standards across all engineering operations.Troubleshoot complex technical issues, offering innovative solutions to optimize processes and systems.Conduct project feasibility studies, cost-benefit analysis, and risk assessments for new and ongoing projects.Drive continuous improvement initiatives, identifying opportunities for enhancing efficiency, reducing costs, and improving product quality.Coordinate with external vendors, contractors, and clients to ensure project alignment and timely completion.Prepare and review detailed project documentation, reports, and engineering drawings.Act as a liaison between engineering teams and upper management, ensuring project objectives are clearly communicated and met.

Lead and execute engineering projects from inception to completion, ensuring on-time delivery and adherence to project specifications.Collaborate with design, manufacturing, and quality teams to ensure product designs meet Siemens' technical standards and regulatory requirements.Troubleshoot and resolve complex technical issues in collaboration with engineering teams.Ensure compliance with Siemens' safety, quality, and environmental standards in all engineering processes.Prepare detailed project documentation, reports, and technical drawings.Act as a technical point of contact for internal teams and external stakeholders.Support continuous improvement initiatives by identifying process efficiencies and implementing best practices.Stay up to date with industry trends, emerging technologies, and Siemens' internal processes.