• Develop and execute marketing plan and strategies, including defining content initiatives, KPIS, budgets, performing SWOT analyses, and forecasting.• Execute and oversee marketing campaigns through different marketing collateral such as print, broadcast, and online platforms, alongside regular promotional work. • Perform post-campaign analysis and creating reports of successful factors or elements that should be avoided in the future.• Conduct market research to understand customer trends, triggers, and market insight.• Assist clients with marketing plan, purchase, branding, and advertising.• Devise and propose ideas and strategies to meet client requirements and expectations.• Manage brand development to increase its influence.• Supervise advertising, product design and other forms of marketing to maintain consistency and brand identity.• Monitor performance and content marketing strategy.• Organize events such as product launches, exhibitions and photo shoots. • Meet with clients to arrange event details, such as booking locations, food, entertainment, staff and cleanup.• Organize event requirements such as transportation and hiring keynote speakers or celebrities and equipment. • Running event control effectively and solving unforeseen problems. • Analyze customers demand and competitors pricing, and responsible for the production & financial settlement of events from conception to completion. • Create and manage marketing budgets, including settlement of events from conception to completion. • Create and manage marketing budgets, including resource allocation and working with strict budgets.• Manage and close promotional corporate deals and offers.• Maintain communication and relationships with suppliers, contractors, and wait staff, while developing new partner relations.• Lead and manage the performance of a team of juniors.

• Facilitate membership registration and recruit new members for classes and programs.• Perform schedule swaps and make-up classes. • Offer facility tours to members, guests, and visitors and finalize all needed logistics.• Notify all data concerning clients as well as members emergency contact information.• Follow up on all classes' tools, materials, teachers’ attendance & teachers’ performance and monitor teacher check-in and emergency substitutes when it’s needed.• Communicate to members all news, updates and cancellation of classes.• Follow up on members' attendance, monthly payment collection and applying the company policy in case of no payment.• Devise schedules of the facility to avoid any duplication in classes.

•Resolve customer complaints via phone, email, mail, or social media.•Use telephones to reach out to customers and verify account information.•Greet customers warmly and ascertain problem or reason for calling.•Cancel or upgrade accounts.•Assist with placement of orders, refunds, or exchanges.•Advise on company information.•Take payment information and other pertinent information such as addresses and phone numbers.•Place or cancel orders.•Answer questions about warranties or terms of sale.•Act as the company gatekeeper.•Suggest solutions when a product malfunctions.•Handle product recalls.•Attempt to persuade customer to reconsider cancellation.•Inform customer of deals and promotions.•Sell products and services.•Utilize computer technology to handle high call volumes.•Work with customer service manager to ensure proper customer service is being delivered.•Close out or open call records.•Compile reports on overall customer satisfaction.•Read from scripts.•Handle changes in policies or renewals.