Amany Khalil Email & Phone Number

Bernburg, Sa, De

Bernburg, Sa, De

• Activities and societies: Cause-Effect-Cause Relationships (Complexity Management)• Basics and Seminar in Logistics Management• Digitalization and Sustainability in Logistics• Multimodal Logistics• Air Transport Logistics• Logistics Research Project

• Directed and monitored all aspects of the order cycle.• Addressed customer concerns and complaints promptly, ensuring maximum satisfaction through swift resolutions.• Stayed up-to-date on shipping carriers, routes, rates, and any changes affecting logistics.• Analyzed data to enhance operational efficiencies and improve cross-departmental collaboration.• Evaluated performance metrics regularly, implementing improvements where necessary.• Kept customers informed about their shipment status.• Developed and executed strategies to drive growth, reduce costs, and enhance overall performance through data analysis.• Coordinated delivery schedules by providing clear shipping and routing instructions.• Managed follow-ups on customer payments.• Planned and organized the company’s participation in international exhibitions.

• Managed end-to-end logistics processes, ensuring deliveries met customer-requested dates.• Coordinated transportation bookings based on customer requirements.• Selected carriers and negotiated rates and contracts to secure optimal logistics solutions.• Addressed and resolved customer complaints and logistical issues promptly.• Conducted weekly reviews with the customer service team to ensure all preparatory actions were completed.• Kept customers updated on the status of their shipments.• Developed strategies to recover missed pick-up and delivery opportunities.• Assigned shipments to carriers to align with client timelines.• Managed urgent orders and last-minute changes, meeting client expectations.

• Daily follow up operation process and guidance resolve problems in a short time• Prepare full set of export shipping documents according to country/customer requirements• Keep Customer informed about the status of their shipment• Arranged for cargo insurance to protect clients from losses due to damage or theft.• Assisted team members and managers with tasks to maintain productivity and meet project milestones.• Monitored processes and recommended methods for improvement

Cairo, Egypt

• Coordinated daily export operations and managed the movement of client cargo.• Collaborated with domestic and international representatives and agents to resolve issues.• Created and confirmed transport orders to ensure timely pickup of shipments.• Tracked, traced, and reported on shipments to ensure timely deliveries to clients.• Negotiated cost-effective rates with service providers, balancing profitability and service quality.• Arranged insurance coverage to protect clients against potential losses.• Kept clients updated on paperwork, fees, and delivery timelines to maintain high service standards.

• Involved in brand design development.• Collaborated with internal and external teams to gather requirements and define project scopes.• Managed administrative tasks and coordinated with print houses, packaging companies, shipping firms, and logistics providers.• Monitored project performance to ensure adherence to scope, managed changes, and prepared the brand for launch.

• Prepared complete sets of export shipping documents in accordance with country and customer requirements.• Ensured compliance with terms and customs regulations.• Monitored shipment status through continuous follow-up with agents.• Supported team members and managers in tasks to maintain productivity and achieve project milestones.• Adhered to established guidelines and procedures to ensure maximum regulatory compliance.

Master'S Degree, Logistics, Materials, And Supply Chain Management

Activities and Societies: Cause-Effect-Cause Relationships (Complexity Management) Basics and Seminar in Logistics Management.

Bachelor Of Commerce - Bcom, Commerce

1. Accounting: Accounting and Auditing Government and National Accounting Accounting Information Systems Tax Accounting Cost Accounting.