Saas software Implementation, project management with remote and deskside service desk support for small businesses and organizations Environments: Universities, Hospitals, Large to small businesses, Field Support

A wholesaler and supplier for construction and housing projects. Resolved support issues by phone, email, chat, and in person while thoroughly documenting processes. -Lead technician for 2nd shift. Trained new employees. Conducted software implementation projects for system upgrades and hardware migrations.-Reduced system vulnerabilities by teaching network security policies and examined machines flagged as a security risk with network tools such as Splunk

-Managed software on-boarding implementations and serves as point of contact on difficult technical issues for accounts and associate team members, providing guidance, encouragement and clear direction-Built effective relationships with colleagues and customers meeting service level agreements -Reduced churn by preemptively checking in with customers, ensuring smooth implementations, and providing empathetic technical support

• Serviced electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.