Albert Apostol Mbit Email & Phone Number

Toronto, Ontario, Canada

Singapore

Singapore

Reintegrating in the Singapore IT sector as a Service Delivery Expert with additional domain knowledge on Workforce Planning, Business Operations, Client Management and Integration Services. Experienced with CPG, Professional Services, Outsourcing, Telecom, and Higher Education Institution. Multiple geographical assignments in Singapore, Canada, and the Philippines. Leading organizations with regional and global accountability through distributed resources and communities of practice. Currently pursuing courses on Digital Business, Analytics, Security, and Data Protection with Singapore Management University Professional and Continuing Education.

Ontario, Canada

Led the sales planning process and program development of the different critical priority initiatives aligned by the partners. Applied agile project management and assignment planning to simplify the complexities of producing viable and compelling solutions while operating under a start-up environment with limited capital investment.Created a dynamic workplace through a mix of solutions that included teleworking and shared spaces negotiated with customer!→ Organized and led a diverse group of SME from HR, Marketing, Government, and Education→ Through advocacy and collaboration, managed to establish customer partnership with Sheridan College Faculty of Continuing Education→ Secured $50 thousand funding for start-up operations of a pilot community program in Ontario’s Peel Region→ Launched Encore Initiative Canada for connecting mid-career individuals with HEI and NGO→ Developed a multi-year program designed to increase awareness for adult learning and continuing education

Toronto, Canada Area

Reviewed, investigated, and released human capital information to C-level and Senior Leaders within HP’s Information Technology Organization (ITO). Ensuring legal compliance, on-time resource matching against client projects, alignment to company practices, and compliance to HP’s global labor sourcing strategy. Designed policies that led to increased optimization of benched resources that reduced revenue decline and improved revenue recognition. Mentored and trained resource planners in assigning HP ITO’s 50 thousand employees plus contingent and SOW resources against the on-going sales pipeline. Identified trends in changing customer requirements and influence development of new competencies to keep HP competitive.Directly supervised a distributed team of 5 senior technical leads doing project management, training development, system architecture, knowledge management, and data management.→ Integrated 13 Global Delivery Centres, 4 Regional Market, and all Local Operations into a single eWFM platform→ Rallied efforts within the resource planner community to drive assignment matching and reached the global target of 96% capacity allocation→ Added forecasting and bench ageing as part of workforce analytics deliverables for resource planner→ Led system expertise and quality assurance for eWFM and Project & Portfolio Management Centre→ Defined the data requirements and exchange required from Salesforce, Workday, Taleo, SAP, and others.→ Published lessons learned and organized weekly/monthly performance reviews with stakeholders and key customers→ Run control reports and provide ad-hoc analysis (e.g. hiring forecasts, resource staffing levels, and demand changes)

Toronto, Canada Area

ITSM domain lead for the processes, plans, and activities within ITIL Service Design area to services and operations under: Infrastructure Services Application Services Business Process Outsourcing Multi-vendor/supplier IntegrationManaged customer relationship and understand client’s strategy towards big data, cloud computing, and digital transformation. Adapted Level 1 to 4 work-instructions, policies, and procedures to P&G strategic requirements. Worked with other process managers, technical leads, capacity managers, and operations to maintain an integrated service life-cycle. Drive improvement to meet and surpass SLA targets related to critical capacity incidents and performance misses. Gather requirements and propose solutions to innovate pushing service design approach to be more proactive and adaptive. Maintain and manage the different technologies used to monitor, collect and report system health to Business System dashboards. to continuously improve services. Drive changes needed to meet SLA→ Though the results of a process maturity initiative, reduced occurrence of business-critical capacity related incidents by 30% yoy→ Assessed by customer at 8.6% (target = 7%) versus service satisfaction→ Achieved customer sign-off against a set of complex objectives for applications supporting 7 critical business processes and all of computing infrastructure within 75 days of contract signing→ Deployed multi-supplier proactive intervention process from scratch and scored 8.4% in CSAT→ Optimized server allocation through an asset rationalization program saving $0.5 million with avoidance of $1 million

Toronto, Canada Area

Served as Account Delivery Manager and led an account service team of 12 direct reports to cover P&G customer requests, engineering, service monitoring, service strategy, and reporting. Managed the activities and priorities of service delivery teams tasked to support more than 200 locations connecting 100 thousand-plus employees of a key strategic global client.Managed annual OPEX of $10 million with CAPEX of around $9 million to run a global network of voice, data, firewalls, and security devices. Including managed services contract that provide for the maintenance and provisioning of technical resources needed to support a growing network volume with the acquisition of Wella and Gillette.Assigned to lead program management of HP’s multi-million 4-year program to upgrade the enterprise network at N and N-1 versions. Together with the added responsibility to create a portfolio management process to sort out the more than 800 annual requests for various capital and expense to cover new projects, maintain current base, and ad-hoc requirements.Nurtured an excellent customer relationship and worked with Client Executive to establish P&G as a reference account.→ Prepared SOW to manage the volumetric MAC demands and released high-value resources to focus on strategic and revenue building projects e.g. Gillett integration→ Generated major savings through process re-design ($1.5M with 90% reduction in response time), vendor partnership, and strategic sourcing ($5M per year)→ Doubled call-center capacity within 24 hours to address increased call volume due to a consumer event→ Prepared BCP and conducted disaster recovery drills to protect client’s business

Singapore

Asia SPOC for contracted network agreement with booked value of $5 million. Covering operation and services in more than 14 countries supporting 30 thousand users of network technologies: Voice: PBX (traditional and IP), Voice Mail, Call Centers WAN: Routers, Routing Switches, DNS, Load Balancers LAN: Switches, Wireless Access Points External Access: VPN, Firewalls, Proxy Servers, External Partners, Content EnginesAlso led project management for global network deployment and technology implementation. Partnered with customer SMEs, network engineers, account, and sales teams to increase services penetration and grow revenue.Managed escalated issues and immediate resolution of critical incidents/problems. Performed changes through SW release packages and hardware upgrade. Maintained site disaster recover plans to insure continuity and reduce operational risks.Administrative and functional team manager to 10 personnel. → Delivered SLA availability target of 99.9%→ Reduced annual spending by 15%→ Grew network footprint by 25% after completing IAMs integration into P&G’s network infrastructure→ Re-negotiated P&G’s 3rd party contracts and saved $130 thousand in maintenance cost→ Promoted formal certification with 90% participation rate by employees and acquired PMP, CGEIT, Microsoft and Cisco certification

Singapore

Oversaw the convergence of traditional voice infrastructure into a set of services underpinned by an IP network at the core. Supported a global collection of PBXs, call center, voice mail, and voice transport services across 80 countries.Built a multi-national organization distributed in Singapore, Brussels, UK, and US – made up of senior level engineers, designers, and project managers.Owned strategic sourcing and vendor relationships for all worldwide equipment OEM vendors and telecom providers.→ Key SME and lead author for the voice, messaging, and call center SOW (40% of managed network scope)→ Led the migration from traditional telcos to two key vendors through an RFP that saved $12M in CAPEX.→ Expanded collaboration services by 300% in 14 countries around Asia. Reduced travel budget by 15%✪ Delivered $12M savings by completing a network RFP that revolutionized network supplier landscape.

Singapore

Initiated designs that changed end-user office experience into an open office and flexible work environment. Piloted programs across many green field sites including Singapore for POC projects that included Wireless voice/data for the office External secured access through VPN for teleworking Instant messagingOther accomplishment also includes:→ Asia network upgrade covering 80% of installations at 25% below budget (CAPEX appropriated at $550 thousand)→ Reduced vendor delivery lead-time from 12 weeks to 7 weeks through improved relationships

Mbit, Masters Of Business (Information Technology)

Graduate, Masters of Business in Information Technology

Business, Management, Marketing, And Related Support Services

Advanced Certificate in Digital Business Programme is designed for Business Leaders and Technologists who are keen to learn and harness.

Advanced Diploma In Data Protection: Certificate In Data Protection Operational Excellence, Computer And Information Sciences And Support Services

Advanced Diploma In Data Protection: Certificate In Data Protection Principles, Computer And Information Sciences And Support Services

21St Century Smart Skills

Rapid Assessment And Recovery Of Troubled Projects, Information Technology Project Management

Bsece, Engineering

Bachelor Degree in Electronics and Communication Engineering

Global Workplace, Partnering Across Cultures

Cisco Networking Professional, Interconnecting Network Devices

Leadership Series, Positive Power & Influence

Performance Management, Balanced Scorecard Workshop For Practitioners

Project Management, Advanced It Project Management